Gerardo Moreno
Transformational Business Leader | Proven Record in Retail & Multi-Unit Operations
Round Rock,TX
Work Preference
Summary
Dynamic executive leader with 15+ years of experience driving culture, talent strategy, and operational excellence across multi-unit organizations. Recognized as Group HR Business Partner of the Year (2025), Peer Leader Award (2025), and MVP Regional Award (2025) for transforming organizational culture, developing leaders, and fostering engagement. Proven ability to align people strategy with business results, strengthen inclusion, and lead high-performing teams through integrity and vision. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
18
18
years of professional experience
Work History
Director
Target
05.2024 - 10.2025
- Oversaw total store operations, financial performance, KPI data, and people leadership across a high-volume retail environment.
- Partnered with HR and regional leadership to implement engagement, retention, and performance frameworks—earning Group HR Business Partner of the Year (2025).
- Championed inclusive leadership, fostering accountability, transparency, and engagement across 300+ team members thru multi stores.
- Drove workforce planning, coaching, and succession readiness while aligning with Target’s cultural and operational goals.
- Analyzed sales data to identify trends, improving inventory management processes.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Complex Store Manager
Walmart
05.2012 - 02.2024
- Directed multi-department operations across high-volume facilities with 500+ team members, delivering excellence in customer experience and compliance.
- Implemented leadership development frameworks that improved engagement and retention.
- Partnered with HR and regional leadership to drive inclusion, DEI initiatives, and policy adherence.
- Provides supervision and development opportunities for management and hourly associates in facility by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.
- Modeled and enforced direction and guidance to team on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards.
- Upheld the company’s open-door policy by meeting with associates and listening to concerns, researching issues, reviewing company policies and procedures, and providing resolutions for associates.
- Ensured compliance with company policies and procedures by holding hourly associates and manages accountable; analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing new projects and processes.
- Initiated, directs, and participates in community outreach programs, and encourages and supports associates and managers in serving as good members of the community, including establishing and maintain relationships with key individuals or groups in the community as the representative for the company, presenting the company’s perspective to various external organizations following the company’s media guidelines, and championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community in order to emphasizes the facility as part of the community.
- Selected as Walmart Regional VP Mentee (2021) and led top regional fundraising efforts for the Children’s Miracle Network (2016–2021).
Co Manager
Walmart
05.2009 - 08.2012
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling and workflow, improving productivity across departments.
- Managed customer relations, addressing concerns to foster loyalty and satisfaction.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- In one of Walmart's highest sales volume stores with $173 million in annual sales, lead team to reduce turnover by 50%, shrink loss YOY -1.1%, and raising training compliance execution to 97%.
Executive Team Lead
Target
05.2007 - 03.2009
- Led team in daily operations, ensuring high standards of customer service and efficiency creating business strategies and goals, ensuring we created a guest-obsessed culture that prioritized the guest experience to deliver our sales index.
- Demonstrated a culture of ethical conduct, safety, and compliance and lead team to work in the same way and hold others accountable to commitment.
- Anticipated staffing needs, talent plan and recruit for both long and short term.
- Engaged with team in consistent and meaningful development conversations throughout the critical touch points with team leaders, establishing a culture of accountability through clear expectations and performance management on critical behaviors.
- Oversaw compliance with safety protocols, maintaining a secure environment for both employees and guests.
- Improved sales YOY by 3.5% avg in departments while reducing shrink by .5% and increasing retention of team members.
Education
Bachelor of Science - Business Management
The University of Texas At El Paso
El Paso, TX05-2008
Skills
- Organizational Culture & Engagement
- Employee development
- Budget management
- Business planning
- Hiring and retention
- Crisis management
- Multitasking and organization
- Leadership development
- Talent Strategy & Development
- Leadership Coaching & Succession Planning
- HR Analytics & Workforce Planning
- Strategic Planning & Communication
Accomplishments
- Group HR Business Partner of the Year (2025)
- Peer Leader Award (2025)
- MVP Regional Award (2025)
- Community Captain (2025)
- Top 5 overall KPI metrics in the Group (2025)
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director
Target
05.2024 - 10.2025
Complex Store Manager
Walmart
05.2012 - 02.2024
Co Manager
Walmart
05.2009 - 08.2012
Executive Team Lead
Target
05.2007 - 03.2009
Bachelor of Science - Business Management
The University of Texas At El Paso