Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Munoz

Coppell,TX

Summary

Proven leader and effective Assistant Manager at Florecer LLC, adept in operations management and staff supervision. Excelled in enhancing customer relations and service quality, fostering team motivation, and reducing cash discrepancies. Demonstrates a strong blend of marketing knowledge and negotiation skills, driving performance improvements and fostering a positive work environment.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent Customer Service skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Florecer LLC
03.2016 - 05.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

MBA - Customer Service Management

Universidad Del Valle De Mexico
Mexico City, MEX
06.2012

Skills

Customer Relations

Team motivation

Product and service knowledge

Staff Training and Development

Staff Supervision

Staff Management

Employee Scheduling

Operations Management

Marketing knowledge

Negotiation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Florecer LLC
03.2016 - 05.2024

MBA - Customer Service Management

Universidad Del Valle De Mexico
Gerardo Munoz