Gerardo Munoz Amezquita
Palm Springs,CA
Overview
3
3
years of professional experience
Work History
Office Coordinator
Telecare Corporation
Indio, CA
10.2023 - Current
- Demonstrated adaptability and initiative in a dynamic startup environment, contributing to the successful launch and growth of the program by collaborating with leadership to define policies, procedures, and operational frameworks.
- Organized and maintained binders and personnel files for over 20 active employees and terminated staff, ensuring systematic storage and easy access for both physical and digital records.
- Completed payroll processing for over 20 employees, ensuring accuracy and timely submission.
- Recruited, interviewed and selected employees to fill vacant roles.
- Compiled staffing patterns, employee information, and financial data as requested by auditors, ensuring accurate and timely submissions for internal, county, state, and licensing audits.
- Acted as the primary point of contact for candidates receiving conditional offers, guiding them through the submission of required documents and checks. This included sending invitations to use Accurate Background software for criminal background checks, driving history, sex offender registry, and education verification. Coordinated physicals, TB skin tests, and LiveScan fingerprinting, and managed the collection of references and criminal history questionnaires.
- Submitted User Authorization Requests for new hires to obtain email accounts and access necessary programs, including Microsoft Office and Avatar.
- Demonstrated strong communication skills by effectively coordinating with other programs and corporate employees in a professional and timely manner to ensure seamless operations.
- Facilitated the onboarding process by enrolling new hires in orientation, offering support throughout their first week, and ensuring their attendance at mandatory live lectures. Provided assistance with benefits enrollment and program acclimation while upholding compliance standards through completion of required Relias trainings.
- Initiated monthly compliance reports to ensure all staff completed mandatory Relias trainings and emailed results to supervisors, prompting them to inform staff who are behind.
- Inspected facilities regularly for compliance with OSHA standards.
- Conducted various safety drills and regular safety meetings for staff to ensure compliance with safety regulations.
- Conducted monthly credit card reconciliations, ensuring accuracy and resolving any discrepancies.
- Created episodes for clients using medical billing software, determined financial eligibility, and processed daily charges for a program housing 15 clients.
- Organized meetings by preparing agendas, reserving venues, scheduling speakers and presenters, and arranging catering services.
- Monitored spending activity to ensure compliance with approved budgets.
Teller
PNC Bank
Palm Springs, CA
10.2022 - 10.2023
- Conducted weekly meetings to discuss business plans and goals, ensuring alignment across the team.
- Demonstrated strict adherence to deadlines, optimizing regulatory and operational compliance through meticulous daily, weekly, and quarterly tasks.
- Handled a high volume of phone calls and emails, providing prompt and effective assistance to clients and colleagues, while efficiently transferring them to the appropriate parties.
- Verified client identification and accurately inputted their information into online systems, ensuring data integrity.
- Significantly enhanced regional branch performance through proactive client feedback collection and implementation of improvement measures.
- Proactively identified opportunities to enhance clients' financial well-being by analyzing their accounts and acted as a referral source, effectively connecting clients with bankers for further account management, or financial advisors for investment opportunities.
- Exhibited versatility by fulfilling various duties, including operating money counters, balancing and replenishing ATMs, maintaining accounts, and opening new accounts.
Teller
Wells Fargo
Palm Springs, CA
07.2021 - 10.2022
- Demonstrated flexibility and commitment by willingly taking on additional shifts during peak periods to mitigate staffing shortages, ensuring uninterrupted service to clients.
- Provided assistance and support to colleagues, ensuring a cohesive and efficient workflow. Delivered exceptional customer service, warmly welcoming customers and ensuring a positive experience throughout the entire transaction.
- Skillfully managed high-volume shifts, effectively serving a large number of customers while maintaining composure and professionalism in demanding situations.
- Executed accurate and efficient cashing of customer checks, meticulously verifying identification and confirming account balances in strict adherence to bank policies and procedures.
- Served as a pivotal point of contact between bank branches, effectively communicating guidelines and best practices through phone and email correspondence.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06-2016
Bachelor of Arts - Business Administration
California State University, San Bernardino
San Bernardino, CASkills
- Office Administration
- Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Teams) Intermediate level in Microsoft Excel
- Fast and accurate data entry skills (60-65 WPM)
- Software Proficiency: Quickly learns and masters new software applications
- Credit Card Reconciliation
- Inventory Auditing
- Scheduling
- Mail handling
- Document Management
- Budgeting and Finance
- Recruiting
- Customer Service
- Interviewing
- Medical Billing
- HIPAA Compliance
- Insurance Verification
- Calendar Management
- Expense Reporting
- Supply Replenishment
Languages
Spanish
Professional
Italian
Professional
Timeline
Office Coordinator
Telecare Corporation
10.2023 - Current
Teller
PNC Bank
10.2022 - 10.2023
Teller
Wells Fargo
07.2021 - 10.2022
High School Diploma -
Desert Hot Springs High School
Bachelor of Arts - Business Administration
California State University, San Bernardino
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