Gerardo Murillo
Cleveland,OH
Summary
Knowledge in creating valuable content for social media platforms. Managing Instagram accounts while engaging with current and future customers. Successfully increase customer engagement in social media to increase sales. A hardworking employee in customer service providing solutions for the client's needs.
Overview
4
4
years of professional experience
Work History
Campus Tour Guide
Cleveland State University
Cleveland, OH
04.2023 - Current
- Provided excellent service and attention to future students when face-to-face conversations.
- Explained to prospective students with a detailed tour of the campus.
Customer Service Representative
Centro Avanzado De Dermatología y Láser
12.2021 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Gathered information through polls and surveys.
Social Media Manager
Centro Avanzado De Dermatología y Láser
09.2020 - 11.2021
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
BBA - Property Manager
Cleveland State University
Cleveland, OH07.2026
High School Diploma -
Escuela Internacional Sampedrana
San Pedro Sula, Honduras 05-2017
Skills
- Communication skills
- Problem Resolution
- Content Production
- Client Relations
- Time Management
- Public Speaking
Accomplishments
- President's List
- Dean’s List
- Tau Sigma National Honor Society
- Phi Theta Kappa Honor Society
- 1964 Society
- National Society of Leadership and Success
Timeline
Campus Tour Guide
Cleveland State University
04.2023 - Current
Customer Service Representative
Centro Avanzado De Dermatología y Láser
12.2021 - 07.2022
Social Media Manager
Centro Avanzado De Dermatología y Láser
09.2020 - 11.2021
BBA - Property Manager
Cleveland State University
High School Diploma -
Escuela Internacional Sampedrana
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