Gerardo Navarro
Oak Lawn,IL
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
Work History
Store Manager
Device Fix
10.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced customer satisfaction by providing efficient and effective cell phone repairs.
- Trained new technicians on company-specific procedures, ensuring consistent service quality across the team.
- Delivered exceptional customer service, addressing questions and concerns professionally and courteously.
- Performed detailed device inspections to identify necessary repairs or replacements accurately.
Electronic Technician
Repair Plus - Electronics Repair Shop
04.2018 - 10.2020
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Maintained a well-organized workspace, ensuring all tools and parts were readily available for efficient repairs.
- Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
- Completed warranty claims for eligible repairs, alleviating financial burdens on customers when applicable.
- Developed strong relationships with suppliers, securing high-quality replacement parts at competitive prices.
- Increased repeat business through excellent communication and explanation of repair process to customers.
- Enhanced customer satisfaction by providing timely and efficient phone repair services.
Assistant Retail Store Manager
T-Mobile, Custom Wireless
01.2017 - 06.2018
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Service Porter
Bettenhausen Motor Sales
01.2015 - 06.2017
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
Assistant Manager
Pupuseria El Excellente
01.2015 - 03.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Education
Associate's Degree -
Harold Washington College
01.2018
High school Diploma - undefined
George Washington High School
06.2014
Skills
- Customer service
- Money handling
- Time management
- Decision-making
- Problem-solving
- Workload management
- Retail operations
- Staff management
- Sales growth
- Orientation and training
- Sales reporting
Languages
English and Spanish speaking
Timeline
Store Manager
Device Fix
10.2020 - Current
Electronic Technician
Repair Plus - Electronics Repair Shop
04.2018 - 10.2020
Assistant Retail Store Manager
T-Mobile, Custom Wireless
01.2017 - 06.2018
Assistant Manager
Pupuseria El Excellente
01.2015 - 03.2018
Service Porter
Bettenhausen Motor Sales
01.2015 - 06.2017
High school Diploma - undefined
George Washington High School
Associate's Degree -
Harold Washington College
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