Gerardo Neri
Lubbock,TX
Summary
Customer-oriented General Manager with 25+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen and offering vision.
Overview
43
43
years of professional experience
Work History
Store Manager
Starbucks
01.2023 - Current
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Scheduled and led weekly Leadership meetings to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
General Manager
Best Buy
08.2019 - 01.2023
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assisted in recruiting, hiring and training of team members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Operations Manager
Best Buy
08.2016 - 09.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Store Manager
Old Navy, Gap
09.2014 - 08.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Coached sales associates and Leaders in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Store Manager
Kohls Department Store
07.2006 - 09.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Executive Team Leader/Store Leader
Mervyn's Department Store
05.2000 - 07.2006
Service Manager/Store Manager VC/Area Manager VC
H.E. Butt Grocery Company
06.1981 - 03.1994
Education
BBA - Personnel Management
Our Lady of The Lake University
San Antonio, TX12.1986
Skills
- Performance Monitoring and Evaluation
- Business Leadership
- Records Organization and Management
- Management Training
- P&L Responsibility
- Sales Team Development
- Supervision and Training
- Problem Anticipation and Resolution
- Strategic Vision
- Maximizing Profitability
- Cross-Functional Team Management
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Starbucks
01.2023 - Current
General Manager
Best Buy
08.2019 - 01.2023
Operations Manager
Best Buy
08.2016 - 09.2019
Store Manager
Old Navy, Gap
09.2014 - 08.2016
Store Manager
Kohls Department Store
07.2006 - 09.2014
Executive Team Leader/Store Leader
Mervyn's Department Store
05.2000 - 07.2006
Service Manager/Store Manager VC/Area Manager VC
H.E. Butt Grocery Company
06.1981 - 03.1994
BBA - Personnel Management
Our Lady of The Lake University
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