Gerardo Ochoa
Norwalk,CA
Summary
IT Operations Analyst with over 10 years of experience in maintaining IT infrastructure for large organizations. Expertise includes end-user support for 1,000+ users, system administration across platforms like Active Directory and Azure, and leading security projects. Proven track record in optimizing IT operations processes, enhancing infrastructure performance, and ensuring regulatory compliance. Significant achievements include streamlining workflows to boost productivity and drive operational excellence.
Overview
10
10
years of professional experience
Work History
IT Operations Analyst
MAOF
Montebello, CA
02.2016 - Current
- Project Managed and Led a comprehensive CCTV security upgrade project across over 40 sites, ensuring timely deployment and enhanced organizational security.
- Designed and managed the asset management system, maintaining detailed records of IT assets, vendor contracts, and preventative maintenance schedules.
- Managed IT Operations for a company supporting 1,000+ end users, ensuring maximum performance, network connectivity, and security of all hardware and software.
- Oversaw and led the Help Desk operations using Zendesk and Spiceworks, resolving complex hardware, software, and connectivity issues efficiently.
- Maintained core identity and access management by adding, removing, and disabling users across Active Directory, Microsoft Azure, and RingCentral platforms.
- Served as Administrator for Microsoft Exchange and Group Policy, ensuring standardized configurations and security across the enterprise environment.
- Acted as the Global Administrator and Team Lead for RingCentral VOIP phone system, managing configurations and system reliability for all users.
- Led technical training sessions for staff on key business tools, including Microsoft Office, RingCentral, Assuresign, and general computer basics/troubleshooting.
- Modified and reviewed Powershell Scripts to automate system tasks and improve administrative efficiency.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, NYHigh School Diploma -
Downey High School
Downey, CASkills
- System administration
- Networking and infrastructure
- Support operations
- Active Directory management
- Computer networking (LAN/WAN)
- Help desk solutions (Zendesk, Spiceworks)
- Microsoft Azure expertise
- TCP/IP protocols
- DNS management
- DHCP configuration
- Desktop support services
- Microsoft Exchange administration
- VOIP management (RingCentral Global Admin)
- Asset management systems
- Microsoft Windows Server administration
- Network cabling and routing
- Technical training and leadership
- Group Policy management
- Microsoft SharePoint proficiency
- PowerShell scripting
References
References available upon request.
Languages
- English
- Spanish
Languages
English
Professional
Spanish
Professional
Timeline
IT Operations Analyst
MAOF
02.2016 - Current
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
Downey High School