Gerardo Orozco
Athens,GA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
03.2023 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Senior Certified Pharmacy Technician
Walgreens
06.2022 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Contributed substantially toward increased vaccination rates within community through active promotion of immunization programs.
Certified Pharmacy Technician
Walgreens
05.2020 - 06.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Managed opening and closing duties for pharmacy.
Billing Specialist
Emergency Billing
02.2018 - 05.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Shift Lead
Walgreens
08.2015 - 02.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained an organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures
Photo Manager
Walgreens
10.2014 - 08.2015
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Implemented quality control measures, leading to a consistent improvement in the final product.
- Enhanced customer satisfaction by efficiently managing photo projects and ensuring timely delivery.
Pharmacy Customer Service Associate
Walgreens
02.2014 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Customer Service Associate
Tommy Hilfiger
05.2012 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
High School Diploma -
Commerce High School
05.2012
Skills
- Pharmaceutical knowledge
- Workflow Optimization
- Direct Patient Care
- Training and mentoring
- Operations Management
- Insurance Billing
- Inventory Control
- Immunizations
- Bilingual (english and spanish)
Certification
Pharmacy Technician Certification
Timeline
Pharmacy Operations Manager
Walgreens
03.2023 - Current
Senior Certified Pharmacy Technician
Walgreens
06.2022 - 03.2023
Certified Pharmacy Technician
Walgreens
05.2020 - 06.2022
Billing Specialist
Emergency Billing
02.2018 - 05.2020
Shift Lead
Walgreens
08.2015 - 02.2018
Photo Manager
Walgreens
10.2014 - 08.2015
Pharmacy Customer Service Associate
Walgreens
02.2014 - 10.2014
Customer Service Associate
Tommy Hilfiger
05.2012 - 01.2014
High School Diploma -
Commerce High School
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