Gerardo Pachano
Las Vegas,NV
Summary
Adept at streamlining operations and enhancing workflow efficiency, I significantly improved customer satisfaction at Ancar Towing LLC by implementing feedback systems. My document management and verbal communication expertise has consistently supported team coordination and project completion, showcasing a balance of hard and soft skills without relying on daily task descriptions.
Overview
1
1
year of professional experience
Work History
Administrative Office Assistant
PB Global Consulting
10.2024 - Current
- Managed day-to-day office tasks, ensuring a smooth workflow and timely completion of projects.
- Maintained confidentiality of sensitive information while handling various administrative tasks involving personnel files or company records.
- Managed incoming correspondence effectively by sorting mail, distributing messages to appropriate parties, and responding to queries as needed.
Operation Specialist
Ancar Towing LLC
11.2023 - 11.2024
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Achieved operational excellence, driving adoption of lean management techniques across departments.
- Improved customer satisfaction by developing and implementing feedback system for service enhancements.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
Education
High School Diploma -
Spring Valley High School
Las Vegas, NV06-2026
Skills
- Verbal communication
- Scheduling appointments
- Document management
- Mail sorting
- Meeting coordination
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Scheduling - Organized technician schedule for customer jobs.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Office Assistant
PB Global Consulting
10.2024 - Current
Operation Specialist
Ancar Towing LLC
11.2023 - 11.2024
High School Diploma -
Spring Valley High School
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