Gerardo Padilla

• Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
• Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
• Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
• Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Promoted business' development by building and maintaining relationships with new clients.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.

Addressed employee concerns promptly while fostering an inclusive team environment that promoted open communication among staff members.

• Collaborated with various departments to achieve organizational objectives and support company growth.
• Enhanced vehicle maintenance processes for improved fleet performance and reduced downtime.
• Evaluated vendor proposals critically to select the most appropriate partners for outsourced fleet services without compromising on quality or budget constraints.
• Developed cross-functional partnerships to drive initiatives and leverage internal resources.
• Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
• Maintained clean and safe assets and fleet work environments.
• Facilitated communication between departments regarding vehicle availability and scheduling requirements, ensuring smooth workflow across the organization.
• Collaborated with vendors for timely procurement of parts, ensuring minimal impact on operations.
• Trained and supervised maintenance staff, creating a skilled team capable of addressing diverse fleet needs.

• Resolved customer complaints in professional and timely manner.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Met with customers to discuss service needs and offer available solutions.
• Monitored inventory levels and placed orders to replenish stock.
• Maintained records of service transactions and customer feedback for future reference.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Analyzed service reports to identify areas of improvement.
• Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
• Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Scheduled service for customers both in person or on phone to facilitate prompt and accurate diagnosis of problems.
• Advised customers on care of vehicle and value of maintaining vehicle in accordance with manufacturers' specifications.

• Welcomed customers to shop and offered to answer questions on merchandise.
• Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
• Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
• Prepared all paperwork, checked identifying information and documented transactions.
• Processed new inventory to ready for stocking on sales floor.
• Checked, organized and displayed inventory attractively to promote patron interest.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.