Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Pineda Pineda

Fort Myers

Summary

Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Effective in building relationships and maintaining accuracy in electronic. Demonstrated excellent communication and problem-solving skills.

I want to be able focus on building a close relationship with the customer, understanding their situation, and offering flexible payment options. I might suggest a payment plan based on their financial capacity or explore other solutions like debt consolidation or settlement options. I always ensure that any agreement is fair and within the customer's ability to fulfill/


Overview

6
6
years of professional experience

Work History

ITM Teller

Suncoast Credit Union
10.2023 - Current
  • Processed member transactions efficiently and accurately, ensuring optimal service delivery.
  • Assisted members with account inquiries using Suncoast systems for seamless interaction.
  • Identified opportunities to cross-sell credit union products, enhancing member experience.
  • Maintained compliance with federal regulations and credit union policies during daily operations.
  • Supported team by resolving complex member issues with a focus on satisfaction and retention.
  • Utilized strong communication skills to educate members on financial services and solutions.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Prepared Foods Team Member

Whole Food Market
11.2024 - Current
  • Prepared fresh ingredients according to established recipes and food safety guidelines.
  • Assisted in inventory management, ensuring stock levels met demand for prepared foods.
  • Collaborated with team members to maintain clean and organized workstations throughout shifts.
  • Monitored product quality, discarding items that did not meet freshness standards.
  • Engaged with customers to provide information about prepared food offerings and promotions.
  • Trained new team members on proper handling techniques and operational procedures.
  • Supported sales initiatives by promoting seasonal menu items and specials to enhance customer experience.
  • Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.

Delivery Driver, Shipping

Amazon
02.2019 - 11.2024
  • Delivered packages efficiently, ensuring timely arrival at designated locations.
  • Operated delivery vehicles in compliance with safety regulations and traffic laws.
  • Managed route planning to optimize delivery schedules and reduce transit time.
  • Conducted pre-trip vehicle inspections to maintain operational readiness and safety standards.
  • Increased customer satisfaction by ensuring timely and accurate deliveries.
  • Provided exceptional customer service during deliveries, fostering positive relationships between the company and clients.

Education

Lehigh Senior High School
Lehigh Acres, FL
12-2008

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Bilingual
  • Organizational skills
  • Problem resolution

Languages

Spanish
Full Professional

Timeline

Prepared Foods Team Member

Whole Food Market
11.2024 - Current

ITM Teller

Suncoast Credit Union
10.2023 - Current

Delivery Driver, Shipping

Amazon
02.2019 - 11.2024

Lehigh Senior High School

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