Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Gerardo Ramirez

Chicago,IL
Gerardo Ramirez

Summary

Dynamic Store Director with a proven track record at Target Corp., excelling in sales leadership and operational efficiency. Enhanced customer satisfaction through strategic planning and staff development, achieving significant improvements in employee retention. Skilled in inventory oversight and fostering team collaboration, driving profitability and brand awareness in fast-paced retail environments.

Experienced with managing large retail environments, focusing on operational excellence and team development. Utilizes leadership skills to drive store performance and customer satisfaction. Track record of implementing effective strategies to enhance sales and streamline operations.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
years of professional experience
1
Certification

Work History

Target Corp.

Store Director
10.2023 - Current

Job overview

  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Collaborated with other Directors and Business partners on district , group and regional initiatives aimed at increasing brand, sales and traffic in stores.
  • Protected store from loss or theft by setting and enforcing clear security policies and overseeing annual inventory processes
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
  • Managed team of 250+ members, including exempt and non- exempt workers.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Target Corp.

Unique Format Store Director
02.2021 - 09.2023

Job overview

  • Open new store location from ground up by hiring and training efficient team new to the Company.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Managed team of 80 members, including leadership team.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures pertaining to store operations.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
  • Assisted with hiring, training and mentoring new staff members.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Trained and guided team members to maintain high productivity and performance metrics.

Target Corporation

Human Resources Executive
07.2018 - 01.2021

Job overview

  • Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Directed hiring and onboarding programs for new employees.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
  • Managed employee relations issues effectively, resolving conflicts professionally and efficiently.
  • Optimized payroll processes for increased accuracy and timely compensation delivery to employees.
  • Bolstered company culture with the introduction of employee engagement events and activities.
  • Managed benefits administration, ensuring accurate and timely delivery of services to employees.
  • Reduced turnover rates by developing comprehensive onboarding and training programs.
  • Coordinated workforce planning efforts to align with organizational growth goals.
  • Educated employees on company policy and kept employee handbook current.
  • Conducted investigations and assisted with handling them at store level.
  • Enhanced employee satisfaction by implementing targeted HR programs and initiatives.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Implemented performance management systems for more effective employee evaluations and feedback.
  • Facilitated leadership training programs to strengthen management skills across the organization.
  • Oversaw legal compliance matters related to employment law, minimizing risk exposure for the organization.
  • Developed succession planning strategies for key positions throughout the company.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Developed and monitored employee recognition programs.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Collaborated with managers to identify and address employee relations issues.

Target Corporation

Store Operations Executive
09.2014 - 06.2018

Job overview

  • Collaborated on operational support tasks to achieve common goal.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
  • Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Developed operational processes to help organization adapt to market change.
  • Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
  • Managed budgets effectively while balancing competing priorities, ensuring optimal allocation of resources towards critical projects.
  • Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.

Target

Sales Department Lead
10.2012 - 08.2014

Job overview

  • Evaluated and consistently improved sales processes, refining techniques and strategies to stay ahead of ever-changing market conditions.
  • Increased sales revenue by consistently meeting and exceeding individual and team sales targets.
  • Maximized Sales by effectively upselling complementary products or services based on client needs analysis during consultative selling process.
  • Developed strong customer relationships by providing exceptional service and promptly addressing concerns.
  • Coordinated cross-functional efforts among various departments to ensure smooth project execution from initial sale through completion of deliverables.
  • Achieved consistent sales growth by proactively identifying new business opportunities within target markets.
  • Streamlined internal processes within the Sales Department, increasing efficiency and reducing operational costs.
  • Organized regular training sessions for team members, ensuring a well-informed workforce equipped with the latest industry insights.
  • Mentored junior sales staff, sharing expert knowledge and best practices for enhanced performance across the department.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal goals.
  • Set and achieved company defined sales goals.

Target

Customer Service Supervisor
06.2008 - 09.2011

Job overview

  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Resolved escalated customer complaints, ensuring satisfaction and loyalty.
  • Facilitated team meetings to discuss performance metrics and areas for improvement.
  • Led by example, handling complex customer issues personally to ensure high standards of service.
  • Enhanced team morale and productivity by implementing regular feedback sessions and recognition programs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Education

Northeastern Illinois University
Chicago, IL

Bachelor of Arts from Human Resources Development
12-2014

University Overview

  • Completed AP course in Social Work
  • Professional Development: Interneship
  • Relevant Coursework: HRD & Development

Skills

  • Sales leadership
  • Vendor relationship development
  • Staff leadership
  • Brand awareness
  • Business development
  • Store operations
  • Strategic planning
  • Delegation Abilities
  • Retail management
  • Inventory oversight
  • Retail inventory management
  • Leadership development
  • Inventory control
  • Strategic thinker
  • Store opening and closing
  • Policies and procedures
  • Goals and performance
  • Operational efficiency
  • Loss prevention procedures
  • Documentation and reporting
  • Training and mentoring
  • Team building and leadership
  • Operations oversight
  • Staff management
  • Maximizing profitability
  • Personnel development
  • Customer response
  • Financial operations management
  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store merchandising
  • Team leadership
  • Team motivation
  • Verbal and written communication
  • Team leadership and coaching
  • Customer service management
  • Relationship building and management
  • Customer relations
  • Team building
  • Work Planning and Prioritization
  • Employee training
  • Recruitment and hiring
  • Operations management
  • Team development
  • Payroll management
  • Recruiting and hiring
  • Employee scheduling
  • Operations
  • Performance reviews
  • Sales professional
  • Program implementation
  • Risk management
  • Leading staff meetings
  • Culture development
  • Hourly shift management

Accomplishments

  • Managed a store that exceeded company expectations in every category during the the first two years of being open.
  • Exceeded monthly store sales goals ten months in a row that resulted in positive comp from last year.

Certification

  • CPR/AED Certification

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Store Director

Target Corp.
10.2023 - Current

Unique Format Store Director

Target Corp.
02.2021 - 09.2023

Human Resources Executive

Target Corporation
07.2018 - 01.2021

Store Operations Executive

Target Corporation
09.2014 - 06.2018

Sales Department Lead

Target
10.2012 - 08.2014

Customer Service Supervisor

Target
06.2008 - 09.2011

Northeastern Illinois University

Bachelor of Arts from Human Resources Development

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Gerardo Ramirez