Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gerardo Raya

Long Beach,CA

Summary

Results-driven professional that leads, motivates and collaborates with teams of technicians and management. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver results. Organized and dependable candidate successful at managing multiple priorities with positive attitude and level-headed in addressing diverse problems.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Tire Shop Supervisor

Costco
01.2023 - Current
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored daily progress and work quality to provide guidance and direction to installers.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed efficient teams of up to 13 employees.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Organized ongoing maintenance schedules to boost system performance.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Monitored product quality and communicated necessary improvements to AGM.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and management to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Handled emergency spills and environmental cleanup requests with organized approach.
  • Cleaned up biohazards and industrial waste by carefully following optimal safety protocols.
  • Managed disposal of non-hazardous and hazardous waste materials such as lead weights, gasoline, tire lube, volcanizing cement, break cleaner, and inner liner sealer.
  • Audited hazardous waste weekly to assist with pick-up scheduling and maintain necessary safety controls.
  • Operated power tools, industrial cleaning equipment and sprayers to remove harmful substances from surfaces.

Tire Shop Supervisor

Costco
02.2020 - 01.2023
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers to complete work on time and to company standards.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed efficient teams of up to 6 employees.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Organized ongoing maintenance schedules to boost system performance.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Tire Technician

Costco
01.2018 - 02.2020
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Inspected and maintained equipment to limit operational disruptions.
  • Sourced tires to meet customer quality and budget needs.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Utilized specialized tools and equipment to safely remove and install tires.
  • Identified problems and replaced worn tires on variety of vehicles.
  • Used shop machinery to balance tires.
  • Educated customers about tire maintenance, repair and replacement.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Evaluated tire tread depth and air pressure to verify proper tire inflation.
  • Tested tires for wear, balance and overall condition.

Night Merchandiser

Costco
05.2016 - 01.2018
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues.
  • Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
  • Operating machinery like forklifts and EPJ


Hardware Supervisor

Home Depot
11.2015 - 05.2016
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Mentored new sales associates to contribute to store's positive culture.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Hardware Associate

Home Depot
09.2013 - 05.2015
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or manufacturer.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

College Aide

LBUSD
09.2008 - 06.2013
  • Monitored and tracked budgets and expenses.
  • Supported staff on special assignments.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Compiled and analyzed data to produce reports.
  • Assisted with onboarding of new employees.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Researched and collected data to support range of special projects.
  • Investigated research topics and compiled data for projects.
  • Assisted with planning and executing diverse faculty, student and public events.
  • Helped to plan and implement range of events for employees, students and families.
  • Followed procedures for safe food preparation, assembly, and presentation.


Soccer Coach

Cabrillo High School
06.2011 - 07.2012
  • Developed and led age- and ability-appropriate soccer training drills.
  • Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Analyzed feedback to adjust coaching sessions accordingly.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Coordinated game and practice schedules within rigid training timeframes.
  • Improved player behavior through modeling and disciplinary interventions.
  • Evaluated players' performance and provided constructive feedback to improve abilities.
  • Built positive, productive training environments fostering team unity and camaraderie.

Education

Bachelor of Arts -

California State University - Long Beach
Long Beach, CA
06.2018

Skills

  • Professional Communication
  • Coordinating Maintenance Schedules
  • Inventory Control Procedures
  • Resolve Grievances
  • Constructive Feedback
  • Improve Employee Performance
  • Stress Tolerance
  • Machinery Operation
  • Hazard Monitoring and Management
  • Train Workers
  • Analytical and Critical Thinking
  • Business Operations

Certification

TIA Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Tire Shop Supervisor

Costco
01.2023 - Current

Tire Shop Supervisor

Costco
02.2020 - 01.2023

Tire Technician

Costco
01.2018 - 02.2020

Night Merchandiser

Costco
05.2016 - 01.2018

Hardware Supervisor

Home Depot
11.2015 - 05.2016

Hardware Associate

Home Depot
09.2013 - 05.2015

Soccer Coach

Cabrillo High School
06.2011 - 07.2012

College Aide

LBUSD
09.2008 - 06.2013

Bachelor of Arts -

California State University - Long Beach

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Gerardo Raya