Gerardo Reyes
Corpus Christi,TX
Summary
Dynamic Technician II at Occidental Petroleum Corporation with a proven track record in troubleshooting and quality control. Recognized for enhancing safety compliance and optimizing system performance. Strong attention to detail and exceptional customer service skills drive successful project outcomes. Committed to continuous learning and adapting to new technologies in a fast-paced environment.
Overview
31
31
years of professional experience
Work History
Technician II
OCCIDENTAL PETROLEUM CORPORATION
10.2014 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained records of maintenance activities, ensuring compliance with industry standards.
Refractory Specialist
Hi-Tech Refractory Services
01.2007 - 03.2014
- Maintained strong relationships with suppliers, ensuring access to high-quality materials at competitive prices.
- Improved safety standards within the workplace by conducting regular maintenance checks and recommending necessary upgrades.
- Implemented quality control measures during installation processes, ensuring adherence to industry standards and client specifications.
- Saved costs for clients by optimizing material selection based on their specific process requirements.
- Performed thorough inspections of refractory systems, identifying areas of concern and developing action plans to address them.
Labor Foreman
Southwest Refractory Of Tx
04.2000 - 01.2007
- Worked alongside team to accomplish work goals according to schedule.
- Managed daily operations effectively, ensuring smooth workflow and timely completion of tasks.
- Coordinated with subcontractors, ensuring seamless integration of their services into ongoing projects while maintaining schedule adherence.
- Enhanced project completion rates through effective management of labor resources and strict adherence to deadlines.
- Facilitated clear communication among team members, fostering a positive work environment conducive to high productivity levels.
- Tracked crew time, attendance and performance.
- Ensured safety compliance on job sites by conducting regular inspections and enforcing safety protocols.
- Demonstrated adaptability by effectively managing changes in project scope or unexpected obstacles encountered during construction phases.
Office Manager
Tremcor
01.1999 - 04.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Sight Manager
ACE Amusements
05.1998 - 01.1999
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Customer Service Representative
MCI Telecommunications
01.1997 - 05.1998
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
Helper
Gulf Radiator
09.1994 - 01.1997
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Operated various hand and power tools to complete general tasks.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
- Assisted in completing projects on time through diligent work and effective communication with team members.
- Provided reliable assistance to experienced professionals, enabling them to focus on more complex tasks or specialized areas of expertise.
- Prepared work areas for construction activities, removing debris or obstructions that could hinder progress.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during project execution.
- Used equipment properly to avoid workplace hazards or injuries.
- Gained valuable knowledge regarding industry best practices through regular interaction with seasoned workers.
Education
Available Upon Request.
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Quality control
- Documentation and reporting
- Work Planning and Prioritization
- Workload management
- Deadline oriented
- OSHA compliance
- Operation Monitoring
Accomplishments
I held a seat on the OXY Committee for 5 years. I was a part of the ERT for 10 years and achieved the rank of Captain before retiring in January of 2025. I was also a part of the Rescue Team for 7 Years, also as Captain.
Timeline
Technician II
OCCIDENTAL PETROLEUM CORPORATION
10.2014 - Current
Refractory Specialist
Hi-Tech Refractory Services
01.2007 - 03.2014
Labor Foreman
Southwest Refractory Of Tx
04.2000 - 01.2007
Office Manager
Tremcor
01.1999 - 04.2000
Sight Manager
ACE Amusements
05.1998 - 01.1999
Customer Service Representative
MCI Telecommunications
01.1997 - 05.1998
Helper
Gulf Radiator
09.1994 - 01.1997
Available Upon Request.
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