Gerardo Rios Cisneros

• Investigated customer complaints and coordinated corrective action activities in response.
• Participated in cross-functional teams for new product development projects.
• Documented all findings from investigations into customer complaints or non-conformances via reports or presentations as required.
• Drafted process documentation to standardize operating procedures and techniques.
• Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
• Conducted root cause analysis to determine the origin of non-conformances and developed corrective actions.

• Contacted vendors and liaised between product engineers, manufacturing personnel and suppliers to negotiate contracts and secure required materials for production floor.
• Reviewed incoming supplies and products from vendors to check for defects.
• Created and maintained process and production documentation.
• Prepared reports detailing data analysis along with prospective solutions, benefits and costs.
• Developed and implemented best practices, quality assurance standards and project management procedures.
• Conducted tests and assessments on products to identify quality issues.
• Visited vendor facilities and observed manufacturing environment to review and assess procedures.
• Provided technical advice and guidance to suppliers to reduce defect rates. Review suppliers' root cause analysis, PFMEA and Control Plan.
• Conducted supplier quality control audits on regular basis to verify compliance with company and federal manufacturing and production standards.

• Collaborated with quality team members and leaders to monitor conformance to quality standards.
• Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
• Drafted process documentation to standardize operating procedures and techniques.
• Supported all department teams in implementing corrective actions to increase quality and lower scrap cost.
• Developed inter-disciplinary cross-training programs to expand competencies among employees and reduce knowledge gaps.
• Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
• Created and maintained database of common and known testing defects.
• Performed root cause analysis for detected products and developed corrective actions.
• Reviewed incoming supplies and products from vendors to check for defects.
• Created and maintained process and production documentation.
• Prepared reports detailing data analysis along with prospective solutions, benefits and costs.

JIT – Ford Bronco 2021-23:

• Problem solve cases that led to reworks to meet customer specifications.
• Built all variant seats for customer and upper management reviews (1st & 2nd Row Seats).
• In charge of the Comfort Series for different project milestones.
• Interacting directly with the customer regarding design and validation information.
• H-point & Scanning using FaroArm, Romer Arm Hexagon.
• Collect raw data to put into standardized reports for all parties.
• Training operators on the line to build seats as intended.
• Interacting directly between Lear Plant, Lear Corporate and customer to solve issues that will benefit all parties.
• Instructed global work with weekly follow up meeting to discuss feedback.
• Manage cost saving projects.

Materials:

• Logistics for transportation of materials through semis or airplanes.
• In charge of making a master spreadsheet of the details from all the materials that were transported in and out of North America plants by weekly reports and making summaries every month on ways to save money.

Quality Product Safety:

• Worked with DFMEA & PFMEA (Design/Process Failure Mode & Effects Analysis).
• Proposed Quality Depart suggestions on how LEAR should change from old FMEA Handbook regarding a new released book talking about D/PFMEA.
• Checked report of line of operations in South America to make sure all machinery used to build seats were safety checked, and that met the specific requirements.

Comfort and Test Lab

• Worked on BPDs (Body Pressure Distribution) later conducted clinics regarding comfort to see improvement if possible by locating hardpoints.
• Worked with CAD projects for comparison analysis of actual scans with STO to measure discrepancies which I would present to the team.
• Recollected data from benchmarking focusing on comfort and seat design.
• Performed multiple testing: chuck and deflection, efforts, heating systems, cup testing, cycling, locating H-point, and climatic chamber tests.
• Wrote work instructions and test reports of department.