Gerardo Rivera
3817 S. Teakwood,CA
Summary
Proactive Data Processing Specialist, Mail Handler, and Computer Technician with extensive experience in data privacy, cross-functional collaboration, and technical troubleshooting. Skilled in data management, mail handling efficiency, and computer system maintenance. Bringing strong organizational skills, technical proficiency, and a commitment to improving operational workflows.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Sharing essential information holds great value with establishing great customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Data Processing Specialist
State Farm Insurance
- Championed best practices in data privacy and security, safeguarding sensitive information from potential breaches.
- Collaborated with cross-functional teams to establish protocols for consistent data management across departments.
- Spearheaded process improvements, contributing to increased productivity and cost savings within the organization.
- Reduced errors in data entry by conducting thorough quality checks and implementing robust validation processes.
- Troubleshot technical issues promptly and effectively, minimizing downtime for end-users during crucial business periods.
- Monitored data entry processes and worked to improve efficiency and performance.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Updated and maintained customer information, documents and records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Printed documents and delivered to corresponding departments.
- Ordered supplies for the department.
- Opened new supplies and stocked them.
Mail Handler
State Farm Insurance
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Processed and organized incoming mail for distribution to appropriate departments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Maintained high level of confidentiality with mail items in line with regulations.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
- Enhanced operational efficiency by sorting and routing mail accurately and swiftly.
- Ensured secure handling and confidentiality of sensitive mail, protecting customer privacy.
- Optimized mail distribution paths, leading to improved delivery times.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.
- Compiled and inventoried documents for archival.
- Compiled, sorted and filed high volume of documents.
- Retrieved file information and made copies for authorized users.
- Archived and disposed of documents according to established policies.
- Managed incoming and outgoing mail for the department team.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
Computer Technician
State Farm Insurance
08.1992 - 10.2021
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
- Trained new team members on best practices in managing computer systems effectively, fostering a culture of continuous learning among staff members.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
Education
High School Diploma -
Saddle Back High School
Santa Ana, CASkills
- Data Security
- Customer Service
- Organizational Skills
- Records Storage
- Microsoft Office
- Data Entry
- 65 WPM
- Call Center Customer Service
- Computer Skills
- Technical Troubleshooting
- Problem Resolution
- Adaptability and Flexibility
- Calm and Professional Under Pressure
- Understanding Customer Needs
Languages
Spanish
Professional Working
Timeline
Computer Technician
State Farm Insurance
08.1992 - 10.2021
Data Processing Specialist
State Farm Insurance
Mail Handler
State Farm Insurance
High School Diploma -
Saddle Back High School
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