Giselle Rivera
Lakeside,USA
Summary
Professional in customer service with extensive experience in managing high-volume calls and providing exceptional support. Known for collaborative approach and delivering consistent results in dynamic environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional.
Overview
4
4
years of professional experience
Work History
Participant Experience Specialist
St. Paul's Pace
San Diego, CA
12.2025 - Current
- Collaborated with management to develop strategic initiatives for operational efficiency.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
- Documented call interactions in CRM system to maintain accurate records and streamline processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Patient Care Coordinator
St. Paul's Pace
San Diego, CA
06.2025 - 12.2025
- Coordinated patient appointments and managed schedules efficiently.
- Maintained accurate patient documentation in electronic health record systems.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Coach/Staffing Coordinator
Coach 549 Sports
El Cajon, CA
05.2023 - 06.2025
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Enhanced team performance by developing and implementing effective coaching strategies.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Coordinated communication between athletes, parents, and administrative staff effectively.
Cashier
Michaels Arts and Crafts
Santee, CA
04.2022 - 01.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returns and exchanges according to store policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Bachelor of Science - Business Administration
Point Loma Nazarene University
San Diego, CA06-2027
Skills
- Customer Service
- Microsoft Office Proficiency
- Organizational Skills
- Complex Problem-Solving
- Analytical Thinking
- Multitasking Abilities
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Participant Experience Specialist
St. Paul's Pace
12.2025 - Current
Patient Care Coordinator
St. Paul's Pace
06.2025 - 12.2025
Coach/Staffing Coordinator
Coach 549 Sports
05.2023 - 06.2025
Cashier
Michaels Arts and Crafts
04.2022 - 01.2023
Bachelor of Science - Business Administration
Point Loma Nazarene University