Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerardo Rocha

Austin,TX

Summary

Results-driven professional with a proven track record of building strong relationships, resolving issues, and driving business growth. Fluent in English and Spanish, with expertise in customer service, sales, and relationship management. Excels at educating clients on product offerings and providing exceptional service. Skilled in Microsoft Office, Google Suite, and delivering outstanding customer experiences.

Overview

14
14
years of professional experience

Work History

Catering Manager

ISS/ Guckenheimer
09.2023 - Current
  • Enhance even satisfaction by planning and executing memorable catering experiences for Google and its clients.
  • Manage high-quality food preparation and presentation, ensuring consistent client satisfaction.
  • Manage a team of catering staff, providing ongoing training and development to ensure top-notch service at all events.
  • Collaborate with clients of all levels to create customized menus tailored to their specific preferences and needs.
  • Coordinate logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
  • Proactively address any issues or concerns from clients or staff members promptly and professionally resolve them.
  • Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Analyze sales data to identify trends and adjust purchasing decisions accordingly.

Account Advisor

Grubhub
01.2021 - 09.2023
  • Built and strengthened relationships, developing trust and loyalty with restaurant owners.
  • Resolved any major account issues.
  • Educated decision makers at my restaurants about GrubHub's products that would enhance their experience on our platforms.
  • Helped my restaurants attract new diners, increase orders and quality service to their diners.
  • Updated, and ensure the accuracy and integrity of all account information.
  • Streamlined account management processes for improved efficiency and client retention.
  • Utilized sales data to evaluate sales performance and make proper adjustments.
  • Respond to restaurant inquiries and requests in a timely manner.

Financial Services Representative

Merrill Lynch
01.2020 - 01.2021


  • Processed financial transactions, including money market and mutual fund trades.
  • Navigated multiple applications, systems, tools, and resources to clearly articulate complete and accurate information to clients' questions and inquiries
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
  • Proactively identified escalating risks and seek opportunities to improve the client experience.

Sales Account Manager

GFR Group LLC
01.2018 - 01.2019
  • P&L Management- Reduced costs by 15% through process improvements and negotiation with suppliers.
  • Purchased inventory at wholesale to resale at retail stores.
  • Managed marketing and business development activities to achieve breakthrough performance and acquire new business for my routes.
  • Traveled monthly to 130+ convenience stores in North Georgia, Alabama, Tennessee, and South Carolina.
  • Developed and supported new accounts.
  • Assisted clients in managing their product inventory more efficiently.
  • Collaborated with clients in ways to maximize their usage of marketing tools (i.e., displays and promotions).
  • Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
  • Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.

General Manager

Beyond Ice Cream
01.2016 - 01.2018
  • Co-founder of the business.
  • Led all aspects of running the ice cream shop, including policy development, sourcing kitchen equipment, ingredients, hiring and training staff, inventory control, and customer service.
  • Consistently improved customer and employee satisfaction through an expert resolution of conflicts, issues, and concerns.
  • Developed and implemented financial strategies, including process improvements, that resulted in a 20% increase in revenue over my tenure.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Mitigated business risks by working closely with staff members and assessing performance.

Corporate Pastry Chef

No Gluten Inc. / ALBA Foods
01.2015 - 01.2016
  • I was responsible for developing the new division of wholesale bakery within the company.
  • Took role as a subject-matter expert.
  • Prepared monthly financial reports and presentations for executive leadership resulting in a 90% satisfaction rating.
  • Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service.
  • Researched and developed new processes, techniques, and recipes for the newly created bakery department.
  • Supervised a staff of 15 people and all operations within the bakery department.
  • Represented the company at national food trade shows.

Cook / Kitchen Manager

Bright Horizons
01.2013 - 01.2015
  • Created a monthly menu for the children and teachers at the center.
  • Ordered ingredients on a weekly basis and kept inventory organized.
  • Properly prepared foods for children and teachers with food allergies.
  • Properly handled client requests and concerns.
  • Maintained a monthly food budget for the center.
  • Streamlined kitchen operations with effective communication and collaboration among team members.

Catering Support Staff Member

Guckenheimer
01.2011 - 01.2013
  • I developed excellent communication skills to successfully connect/interact with customers, employees, and management.
  • Organized scheduled work to ensure on-time deliveries.
  • Calmly and effectively dealt with high-stress situations.
  • Participated in team-building activities to foster teamwork and collaboration.

Sales Representative

Rosetta Stone
01.2010 - 01.2011
  • Determined what product would best fit the customer by actively listening to their needs and concerns.
  • Entered daily sales data into the company database.
  • Used excel software to keep track of daily business processes.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Culinary Arts -

East Valley Institute of Technology
Mesa, AZ
05.2011

Skills

  • Microsoft office (Excel, Word, PowerPoint, Outlook)
  • Google (Gmail, Calendar, Drive)
  • Customer service
  • Networking Abilities
  • Problem Solving
  • Strategic Thinking

Timeline

Catering Manager

ISS/ Guckenheimer
09.2023 - Current

Account Advisor

Grubhub
01.2021 - 09.2023

Financial Services Representative

Merrill Lynch
01.2020 - 01.2021

Sales Account Manager

GFR Group LLC
01.2018 - 01.2019

General Manager

Beyond Ice Cream
01.2016 - 01.2018

Corporate Pastry Chef

No Gluten Inc. / ALBA Foods
01.2015 - 01.2016

Cook / Kitchen Manager

Bright Horizons
01.2013 - 01.2015

Catering Support Staff Member

Guckenheimer
01.2011 - 01.2013

Sales Representative

Rosetta Stone
01.2010 - 01.2011

Culinary Arts -

East Valley Institute of Technology

Similar Profiles

CREATE PROFILE
Gerardo Rocha