Estefania Molero
West Sacramento,CA
Summary
Strong interpersonal and troubleshooting abilities; committed to maintaining great customer service. Resourceful and solutions-focused professional with proven ability to seamlessly perform multiple tasks. Positive attitude Friendly Team player Skilled at providing quality customer service and dealing with the public with patience and Tact. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Express Employment Professionals
03.2021 - Current
- Responsible for greeting and helping customers, entering information in system, exceed company expectations to process applications timely, filling conduct five-panel, answer calls, and achieve processing all forms.
- Translated and assembled business requirements into detailed, production-level technical specifications, detailing new features and enhancements to existing business functionality
- Managed over 40 customer in person promptly to avoid on-hold wait times per day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and forms quickly.
Customer Service Representative
Profloors
01.2019 - 01.2020
- Worked with Excel and Outlook
- Converted customer orders, matched layouts correctly so material was cut correctly when sent out
- Operated all of ce equipment multitask with time, ensured to re-schedule as well as place on pending or cancel orders, all orders where on schedule and all orders where converted by end of night
- Serviced 3 locations Bay, Oregon and Sacramento
- Answered constant flow of customer calls with minimal wait times.
Cashier
Grocery Outlet Bargain Market
01.2016 - 01.2018
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
River City High School
West Sacramento, CA07.2009
Skills
- Data entry, operate all
- Ice equipment, filling
- Scheduling, culturally competent, able to work with diverse populations, Teamwork, Problem-solving,
- Excellent time management, meet and exceed expectations, excellent communication, active listener
- Staff Training
- Active Listening
- Customer Relations
- Critical Thinking
- Office Equipment Proficiency
- Lead Generation
- Problem-Solving Ability
- Customer Service
- Microsoft Outlook
- Understanding Customer Needs
- Research
- Spreadsheets
Spanish/English
Bilingual is needed for a diverse community we now live in.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Express Employment Professionals
03.2021 - Current
Customer Service Representative
Profloors
01.2019 - 01.2020
Cashier
Grocery Outlet Bargain Market
01.2016 - 01.2018
High School Diploma -
River City High School
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