Gerardo Rodriguez
Rio Rico,AZ
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
The Hartford
05.2021 - Current
- Examined claims forms and other records to determine insurance coverage.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Documented all investigation activity and presented reports to management.
- Verified insurance claims and determined fair amount for settlement.
Newspaper Carrier
Citywide Carriers LLC
03.2019 - 02.2023
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about 250 homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
Customer Advocate
OptumRx
01.2016 - 03.2019
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Customer Service Representative
Aetna
07.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Banking Customer Service Representative
Citibank
05.2014 - 02.2015
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
No Degree - General Studies
Pima Community College
Tucson, AZHigh School Diploma -
Rio Rico High School
Rio Rico, AZ05.2011
Skills
- Highly motivated
- Advanced oral and written communication skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Adjuster
The Hartford
05.2021 - Current
Newspaper Carrier
Citywide Carriers LLC
03.2019 - 02.2023
Customer Advocate
OptumRx
01.2016 - 03.2019
Customer Service Representative
Aetna
07.2015 - 01.2016
Banking Customer Service Representative
Citibank
05.2014 - 02.2015
No Degree - General Studies
Pima Community College
High School Diploma -
Rio Rico High School
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