Summary
Overview
Work History
Education
Skills
Skills Interests
Leadership Experience
Certification
Timeline
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Gerardo Rodriguez

Gerardo Rodriguez

Salinas,CA

Summary

Dynamic Fulfillment Expert at Target with a proven track record in order fulfillment and exceptional customer service. Skilled in utilizing digital tools to enhance efficiency and guest satisfaction. Recognized for reliability and workplace organization, consistently resolving guest concerns and improving their shopping experience. Committed to maintaining high safety and quality standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fulfillment Expert

Target
Salinas, CA
10.2021 - Current
  • Ensured timely and accurate order fulfillment for in-store pickup, drive-up, and shipping, enhancing guest satisfaction.
  • Maintained efficiency in selecting, prepping, packing, and sorting products while adhering to safety and quality standards.
  • Engaged guests with personalized service, offering solutions and product knowledge to improve their shopping experience.
  • Managed inventory, monitored digital demand trends, and utilized reporting tools to adapt to guest needs.
  • Supported store operations, including cashier duties and compliance with safety and legal standards.

Guest Advocate

Target
Salinas, CA
06.2021 - 10.2021
  • Delivered exceptional guest service by creating a welcoming environment, tailoring assistance based on guest needs, and providing solutions using store resources.
  • Handled transactions efficiently, including scanning, bagging, and promoting loyalty programs and app features to enhance the shopping experience.
  • Supported order fulfillment services (Order Pickup, Drive-Up, Registry) while maintaining compliance with safety and company policies.
  • Resolved guest concerns and de-escalated situations in collaboration with team leaders to ensure satisfaction.
  • Maintained a clean work area, restocked supplies, and adhered to ethical and safety standards.

Cashier

Food 4 Less
Salinas, CA
02.2021 - 06.2021
  • Provided excellent customer service by processing transactions efficiently and accurately.
  • Handled cash, credit, and digital payments, ensuring proper cash drawer management.
  • Assisted customers with product inquiries and bagged groceries to their preferences.
  • Maintained a clean and organized checkout area while adhering to safety and sanitation standards.
  • Resolved customer concerns professionally to enhance their shopping experience.

Education

High School Diploma -

Alisal Highschool
Salinas, CA
05-2021

Associates Degree - Public Health

Hartnell College
Salinas, CA

Skills

  • Google
  • Order fulfillment
  • Customer service
  • Workplace organization
  • Reliability
  • MAC OS X
  • Digital Creating

Skills Interests

  • Google
  • MAC OS X
  • Digital Creating
  • English (Advanced)
  • Spanish (Fluent)

Leadership Experience

Hartnell College, Extended Opportunity Program and Services (EOPS), 08/01/21, Current, Salinas, CA, Participated in a program supporting academic success through personalized counseling, financial aid guidance, and academic resources for underserved students., Attended workshops and events focused on academic, personal, and professional development., Engaged in a supportive community fostering educational equity and promoting student achievement., Leveraged resources such as textbook assistance and priority registration to enhance educational outcomes.

Certification

  • BLS Certified
  • CPR Certified

Timeline

Fulfillment Expert

Target
10.2021 - Current

Guest Advocate

Target
06.2021 - 10.2021

Cashier

Food 4 Less
02.2021 - 06.2021

High School Diploma -

Alisal Highschool

Associates Degree - Public Health

Hartnell College

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