Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gerardo Rodriguez Guerrero

Portland,OR

Summary

Customer Service who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.

Reliable and Friendly Customer Service who quickly learns and master's new concepts and skills. Passionate about helping customers and creating a satisfying experience.

Personable Customer Service Associate dedicated to providing the highest level of customer service. outgoing, and efficient with the capacity to multi-task.

High-achieving Sales Associate offering an extensive background in customer services and sales. Self-directed and self-motivated team player who also works well independently.

Overview

18
18
years of professional experience

Work History

Sales Manager

Mattress Firm
09.2022 - 04.2024
  • Responded and assisted customers with account inquiries and updates.
  • Built relationships with customers and community to establish long-term business growth.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
  • Managed time efficiently in order to complete all tasks within deadlines.

Insurance Agent

Mutual Of Omaha
10.2020 - 06.2021
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.

Banking Specialist

T-Mobile Money
06.2020 - 12.2020
  • Provided customers with additional information regarding account services.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Supported cross-selling initiatives by identifying opportunities during calls to introduce relevant bank services or products that addressed customers'' financial objectives.
  • Maintained customer records and updated account information.
  • Fostered strong relationships with clients by attentively listening to their concerns, demonstrating empathy, and offering appropriate solutions or escalations when required.
  • Assisted customers in navigating online banking platforms, ensuring a seamless and user-friendly experience.

Phone Sales Representative

Phones Plus
01.2020 - 06.2020
  • Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
  • Provided exceptional after-sales support, fostering long-term relationships with clients while addressing any concerns they may have had.
  • Managed client accounts effectively by updating them with new plan features or device upgrades when necessary.
  • Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
  • Utilized CRM software to track leads, monitor progress, and maintain organized records of interactions with potential clients.
  • Learned and adapted quickly to new technology and software applications.

Sales Associate

Sleep Number Corporation
10.2018 - 01.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed efficient cash register operations.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Sales Associate

US Cellular Wireless
Grand Island, NE
03.2010 - 10.2018
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Enhanced sales figures with persuasive communication skills, tailored product presentations, and timely followups.
  • Increased accessory attachment rates through targeted suggestions that complemented customers'' device purchases seamlessly.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Opened/closed the retail locations securely adhering to company protocols for cash handling procedures.

Team Leader

Applebee's Neighborhood Grill & Bar
Grand Island, NE
04.2009 - 04.2015
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Department Manager

Hastings Entertainment Inc
Grand Island, NE
07.2006 - 06.2010
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Education

High School Diploma -

Wood River Rural High
Wood River, NE
05.2006

Skills

  • Asset Management
  • Money Management
  • Energetic
  • Strong work ethic
  • Problem-solving abilities
  • Time Management
  • Proficient in Microsoft Office
  • Detailed oriented
  • Excellent multi-tasker
  • Strong communication skills

Timeline

Sales Manager

Mattress Firm
09.2022 - 04.2024

Insurance Agent

Mutual Of Omaha
10.2020 - 06.2021

Banking Specialist

T-Mobile Money
06.2020 - 12.2020

Phone Sales Representative

Phones Plus
01.2020 - 06.2020

Sales Associate

Sleep Number Corporation
10.2018 - 01.2020

Sales Associate

US Cellular Wireless
03.2010 - 10.2018

Team Leader

Applebee's Neighborhood Grill & Bar
04.2009 - 04.2015

Department Manager

Hastings Entertainment Inc
07.2006 - 06.2010

High School Diploma -

Wood River Rural High

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Gerardo Rodriguez Guerrero