Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Rojas

Houston,TX

Summary

To seek and maintain full-time HR position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Store Team Leader

Whole Foods Market Inc
08.2018 - 10.2023
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Handled customer complaints and issues politely and professionally.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Analyzed customer levels and planned resources according to needs.
  • Interviewed, trained and coached 150-member team to achieve company and store goals.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Collaborated with managers to identify and address employee relations issues.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Developed and implemented successful onboarding program.
  • Used relevant financial technology to generate reports and recommended courses of action to upper management.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits.
  • Promoted harmonious working climate to boost morale and productivity.
  • Collaborated with HR team to establish useful implementation of employee relations programs and initiatives.
  • Facilitated communication and collaboration with employees and management to encourage teamwork and rapport.
  • Managed conflict resolutions to encourage professional and positive relationships and peace and order.
  • Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.

Associate Store Team Leader

Whole Foods Market Inc
08.2015 - 07.2018
  • Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
  • Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
  • Maintained guest-friendly environment to drive sales, repeat business and service.
  • Transferred, created and received stock orders to guarantee product stability.
  • Interviewed, trained and coached 100-200-member team to achieve company and store goals.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Collaborated with leadership to assess and improve policies across board.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Provided coaching and mentoring to employees.
  • Trained and mentored 100-200 new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Confirmed confidential budget reports remained up-to-date for manager.
  • Implemented team feedback to recommend corrective action to senior leadership.
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Administered employee benefits programs and assisted with open enrollment.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.

Facility Director

Whole Foods Market Bakehouse
03.2012 - 07.2015
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Supervised staff of 150 in day-to-day activities.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Fostered positive work environment through comprehensive employee relations program.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.

Perishable Manager

Whole Foods Market Inc
05.2000 - 02.2012
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Provided coaching and mentoring to employees.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Established and maintained quality control standards.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Utilized project management skills to prioritize and implement system, tool, process and other initiatives.
  • Established metrics and benchmarks to measure progress and success.
  • Worked with cost centers to identify opportunities for efficiencies.
  • Reviewed and analyzed monthly budget variance and trends.

Education

Bachelor of Science - Criminal Justice

University of Houston - Downtown
Houston, TX
12.2006

Skills

  • Overseeing Personnel
  • Process Improvement Initiatives
  • Operational Leadership
  • Recognition Programs
  • HR Metrics
  • Supply Chain Management
  • Manage Budgets

Languages

Spanish
Native or Bilingual

Timeline

Store Team Leader

Whole Foods Market Inc
08.2018 - 10.2023

Associate Store Team Leader

Whole Foods Market Inc
08.2015 - 07.2018

Facility Director

Whole Foods Market Bakehouse
03.2012 - 07.2015

Perishable Manager

Whole Foods Market Inc
05.2000 - 02.2012

Bachelor of Science - Criminal Justice

University of Houston - Downtown

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Gerardo Rojas