Gerardo Sanchez
Maricopa,AZ
Summary
Bilingual professional with over 5 years of experience in network administration, system upgrades, hardware repair, and customer support. Skilled in data backups, disaster recovery, and implementing cybersecurity solutions such as firewalls, antivirus, and intrusion prevention systems. Experienced in network performance monitoring, software/hardware upgrades, and using penetration testing and vulnerability assessment tools to enhance security. Committed to providing exceptional customer service and support.
Overview
5
5
years of professional experience
Work History
Drywall Finisher
Z Modular
05.2024 - 10.2024
- Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
- Applied tape to seal joints by embedding into sealing compound.
- Received consistent excellent feedback on work quality.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
- Prepared work area, tools and equipment for job site.
- Proven ability to learn quickly and adapt to new situations.
Customer Support Specialist
InTouchCX (Nike.com)
10.2023 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional customer support via live chat, addressing inquiries and resolving issues for Nike.com customers efficiently.
- Processed corporate claims for defective shoes daily, delivering professional and empathetic support during customer phone interactions.
Sales Associate
Metro by T-Mobile
02.2022 - 09.2023
- Provided personalized assistance to customers in selecting and purchasing mobile devices and plans.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled payments and promoted sales through proactive flyer distribution and customer engagement.
- Troubleshot and resolved device issues to ensure customer satisfaction and loyalty.
Network Administrator
G&C Mechanical
09.2019 - 11.2022
- Maintained and monitored network hardware and software to ensure optimal availability and performance.
- Diagnosed and resolved network, server, and hardware issues to minimize downtime.
- Implemented network security measures, including antivirus deployment, to protect against data breaches.
- Administered daily LAN and WAN support and maintenance.
- Provided technical support and high-quality customer service to internal staff, addressing issues promptly.
Education
High School Diploma -
Gilbert High School
No Degree - Computer Information Technology Systems
Southwest University At El Paso
El Paso, TXSkills
- Networking Fundamentals
- Operating Systems
- Penetration Testing Tools
- Vulnerability Assessment
- Active Directory
- Virtualization Technologies
- Critical Thinking
- Problem Solving
- Customer service excellence
Timeline
Drywall Finisher
Z Modular
05.2024 - 10.2024
Customer Support Specialist
InTouchCX (Nike.com)
10.2023 - 05.2024
Sales Associate
Metro by T-Mobile
02.2022 - 09.2023
Network Administrator
G&C Mechanical
09.2019 - 11.2022
High School Diploma -
Gilbert High School
No Degree - Computer Information Technology Systems
Southwest University At El Paso
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