Gerardo Segovia
Mount Olive,NJ
Summary
Dynamic leader with an extensive and understanding approach to the tasks at hand. Excelling in workflow optimization and employee leadership and collaboration. Skilled in project management, adept at providing constructive feedback to foster team growth. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Known for critical thinking and maintaining clean work areas, consistently achieving performance goals while raising the bar. Desires to see the overarching success of all those involved in the organization, finding personal success within the impact of the team as a whole.
Overview
16
16
years of professional experience
Work History
Building Ambassador
Nourish NJ
10.2023 - 11.2024
- Provided exceptional customer service, handling inquiries from both current and prospective clients professionally and courteously.
- Collaborated with management team to streamline processes for more efficient operations.
- Developed strong relationships with clients, fostering a sense of community within the building.
- Collaborated with vendors and contractors to ensure quality services were provided according to contract agreements.
- Conducted regular building inspections to maintain safety standards and identify potential problems.
- Maintained cleanliness throughout common areas, contributing to a pleasant living environment for all residents.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Production Shift Supervisor
Repligen
09.2022 - 09.2023
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Established clear priorities and production quality standards.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Achieved on-time shipments goal by empowering employees to continued success.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Managed team of 3 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised ongoing daily production phases.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
Machine Operator
Newton Tools
04.2021 - 08.2022
- Maintained equipment performance by lubricating and cleaning components.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Complied with company and OSHA safety rules and regulations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Suggested specific ideas for process, productivity and safety improvements.
- Quickly shut down equipment in emergency situations following protocols.
- Set faster standards during assembly while implementing more efficient practices
Cook
Mama's And Cafe Baci
12.2019 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared and served various food items in fast-paced and expansive environment
- Planned menus for different events, seasons and customer requests.
- Maintained food safety and sanitation standards.
Table Busser
Mama's And Cafe Baci
05.2019 - 11.2019
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Prepared tables for new guests by resetting condiments, adding silverware and wiping down all surfaces.
- Greeted guests with friendly responses to promote satisfaction and restaurant loyalty.
- Trained new staff in bussing and cleaning procedures.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
Banquet Operations Executive
Holiday Inn
01.2018 - 03.2019
- Implemented protocols and procedures to effectively manage planning process.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Trained and supervised event staff to complete tasks on time.
- Handled event set up, break down, and running most events as well
- Coordinated with kitchen staff to accomadate for event catering
Cafe Attendant
Holiday Inn
01.2018 - 03.2019
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Produced food and drink products adhering to company quality and quantity standards.
- Notified management of product and supply shortages to reduce disruption in availability.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Monitored food temperatures to comply with safety regulations.
- Replenished products daily for optimal freshness and visibility.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Delivered food to guest tables with timeliness and efficiency.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Greeted customers with smile and provided helpful suggestions.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Cashier
Shoprite Of Flanders
08.2015 - 11.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Held the record for fastest bagger two years running
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Ice Cream Server
Queenies Ice Cream
05.2009 - 08.2015
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Kept tidy and organized area to comply with cleanliness standards.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
No Degree - Business
County College of Morris
Randolph Township, NJHigh School Diploma -
Mount Olive High School
Flanders, NJ06.2018
Skills
- Performance Goals
- Providing Feedback
- Workflow Optimization
- Attention to detail
- Adaptability
- Customer Satisfaction
- Daily Facility Operations
- Project Management
- Exceptional communication
- Employee Leadership
- Critical Thinking Skills
Languages
Spanish
Native or Bilingual
Timeline
Building Ambassador
Nourish NJ
10.2023 - 11.2024
Production Shift Supervisor
Repligen
09.2022 - 09.2023
Machine Operator
Newton Tools
04.2021 - 08.2022
Cook
Mama's And Cafe Baci
12.2019 - 09.2020
Table Busser
Mama's And Cafe Baci
05.2019 - 11.2019
Banquet Operations Executive
Holiday Inn
01.2018 - 03.2019
Cafe Attendant
Holiday Inn
01.2018 - 03.2019
Cashier
Shoprite Of Flanders
08.2015 - 11.2017
Ice Cream Server
Queenies Ice Cream
05.2009 - 08.2015
No Degree - Business
County College of Morris
High School Diploma -
Mount Olive High School
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