Gerardo Sotelo
Alamo
Summary
Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.Professional with strong experience in diverse operational settings, ready for collaborative team role. Proven track record of adapting to changing needs, ensuring seamless workflow, and achieving results. Skilled in communication, problem-solving, and multitasking, with focus on team success and reliability in meeting objectives.
Overview
7
7
years of professional experience
Work History
General Employee
Onin company
10.2020
- Have been working general labor in multiple warehouses across the valley
- Worked individually unless there was another employee working as well during shift.
- Mopped floors to keep them clean.
CSR
ContactPoint360
09.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
Shipper
GRFresh
11.2020 - 04.2023
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
- Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
Security
Cji trucking
08.2019 - 08.2020
- Look up for trucks coming in or out of the company's ground, do inventory 2 times a day.
Teleperformance
08.2019 - 03.2019
- Handled calls with customer inquiries with concerns from products. Low handle time, and high qa percentage
Warehouse assistant
Águila dist.
09.2018 - 02.2019
- Do inventor, stack pallet up with customers order, fill up the trucks for delivery next day.
Education
Diploma - Culinary arts
Donna highschool
Donna, Tx01.2019
Associate - undefined
South texas collage
Donna, Tx01.2019
Skills
- Standing and sitting forklift
- Electric poly jack
- Leadership qualities
- Fluent bilingualism
- Call center experience
- Data entry proficiency
- Warehouse operations
- Load planning
- Product packaging
- Shipping coordination
- Inventory tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CSR
ContactPoint360
09.2024 - Current
Shipper
GRFresh
11.2020 - 04.2023
General Employee
Onin company
10.2020
Security
Cji trucking
08.2019 - 08.2020
Teleperformance
08.2019 - 03.2019
Warehouse assistant
Águila dist.
09.2018 - 02.2019
Associate - undefined
South texas collage
Diploma - Culinary arts
Donna highschool
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