Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gerardo Tienda

Houston,TX

Summary

Experienced professional adept at optimizing operations, delivering outstanding customer service, and managing inventory effectively. Skilled communicator with a strong track record of driving sales and fostering positive relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

FEC Intern

SERJobs/Houston Financial Empowerment Center
Houston, TX
01.2024 - 05.2024
  • Maintained accurate records of client interactions and service requests, ensuring efficient and timely follow-up to meet customer expectations.
  • Managed a database of prospective, new, and existing client accounts, showcasing strong organizational skills and attention to detail.
  • Educated potential clients on a wide range of financial services offered, effectively communicating benefits to drive customer interest and satisfaction.
  • Assisted clients in navigating financial resources and services, demonstrating commitment to delivering excellent service and support.

Warehouse Associate

SCP Distributors, POOLCORP
Webster, TX
04.2022 - 09.2023
  • Processed outbound orders and payments efficiently, ensuring accurate and timely fulfillment of customer requests.
  • Exceeded outbound shipment and delivery targets through effective coordination with shipping carriers and prioritization of orders, enhancing customer satisfaction.
  • Optimized warehouse inventory management by implementing strategic restructuring initiatives, improving accessibility and minimizing fulfillment times.
  • Collaborated with team members to streamline order fulfillment processes, contributing to a more efficient and organized warehouse environment.

Vice President

San Jacinto College Pride Organization
Pasadena, TX
08.2018 - 03.2020
  • Coordinated successful fundraising events with college and community partners, showcasing strong event planning and collaboration skills.
  • Led bi-weekly educational meetings to engage and retain members, fostering a sense of community and commitment.
  • Managed various escalations and outreach efforts, resolving issues promptly and strategically.
  • Implemented approaches to increase organization membership, contributing to overall growth and sustainability.

Customer Service Representative

El Ahorro
Houston, TX
12.2017 - 05.2018
  • Delivered exceptional customer service, ensuring a positive and memorable shopping experience for all customers.
  • Demonstrated proficiency in following established processes and procedures, ensuring consistency and reliability in inventory management.
  • Assisted customers with product inquiries, providing detailed information and recommendations to meet their needs and preferences.
  • Collaborated with team members to maintain a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

High School Diploma -

Houston CAN Academy
Houston, TX
01-2018

Some College (No Degree) -

San Jacinto College District
Pasadena, TX

Skills

  • AccuTerm-7
  • Salesforce
  • Microsoft Excel
  • Payment Processing
  • Project Management
  • Sales Techniques
  • Retail Operations
  • Inventory Management
  • Cash Handling
  • Communication Skills
  • Problem-Solving
  • Adaptability
  • Conflict Resolution
  • Database Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Catalyte Talent - Essential Professional Skills Certification
  • SERJobs - Customer Service/Digital Literacy Certification
  • SERJobs - UNIDOS Banking Training Certification

Timeline

FEC Intern

SERJobs/Houston Financial Empowerment Center
01.2024 - 05.2024

Warehouse Associate

SCP Distributors, POOLCORP
04.2022 - 09.2023

Vice President

San Jacinto College Pride Organization
08.2018 - 03.2020

Customer Service Representative

El Ahorro
12.2017 - 05.2018

High School Diploma -

Houston CAN Academy

Some College (No Degree) -

San Jacinto College District

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Gerardo Tienda