Gerardo Trejo
San Antonio,TX
Summary
Forward-thinking Healthcare Professional with 29+ years of comprehensive experience in direct patient care and organizational management. Proven ability to lead and manage teams, develop and implement innovative process improvements, and ensure regulatory compliance. Strong communication and interpersonal skills foster collaboration and positive patient experiences.
Overview
21
21
years of professional experience
Work History
Physical Medicine Manager
Gonzaba Medical Group
San Antonio, Texas
04.2023 - 09.2023
- Directed the Physical Therapy/Physical Medicine & Rehab Department across two locations, overseeing daily operations, staff, and budget.
- Boosted patient access to Physical Therapy by 89% through the implementation of process control methodologies.
- Increased daily appointments completed by over 15% by streamlining scheduling processes.
- Mitigated payment processing time by over 50% through innovative solutions, improving departmental efficiency.
- Developed and implemented standard measures of performance using PowerBI, a Microsoft reporting tool.
- Eliminated bottleneck areas in the operation, leading to improved patient flow and satisfaction.
- Identified and addressed cancellation/no-show causes, significantly reducing their occurrence.
- Partnered with the PT/PM&R Clinical Leadership Team to achieve organizational goals.
- Implemented service recovery strategies, resulting in a significant increase in patient satisfaction scores.
- Mediated interpersonal work conflicts, fostering a positive team environment and improved communication.
Physical Therapy Assistant
University Health System – Reeves Rehabilitation Center
San Antonio, Texas
10.2016 - 04.2023
- Delivered comprehensive physical therapy care to patients in both inpatient and outpatient settings.
- Treated patients with a variety of neurological, orthopedic, and other conditions.
- Collaborated with physical therapists to implement individualized treatment plans, ensuring optimal patient outcomes.
- Documented patient care meticulously in the EPIC electronic medical record system.
- Collaborated effectively with rehabilitation team members, including nurses and occupational therapists, to develop and implement individualized care plans, fostering a positive patient experience and improved outcomes.
- Communicated effectively with the rehabilitation team, leading to a reduction in patient complications.
Physical Therapy Assistant
Doctor’s Hospital of Laredo - Providence Outpatient Physical Therapy
Laredo, Texas
12.2002 - 10.2016
- Delivered comprehensive physical therapy care to patients in both inpatient and outpatient settings.
- Treated a diverse patient population with neurological, orthopedic, and other conditions.
- Assisted physical therapists in providing treatments, such as therapeutic exercises and activities, massage, gait training, balance and coordination activities, and joint mobilization.
- Collaborated with physical therapists to implement individualized treatment plans, ensuring optimal patient outcomes.
- Effectively communicated with patients, families, and multiple healthcare providers to ensure a collaborative approach to care, improve patient education, and optimize recovery. (This combines communication aspects)
- Maintained detailed and accurate patient records in the electronic medical record system.
Education
Master of Health Administration (MHA) - Healthcare Administration
University of The Incarnate Word
San Antonio, TX05.2022
Master of Arts - Health Administration
University of The Incarnate Word
San Antonio, TX12.2019
Bachelor of Science - Physical Therapy Assistant
PIMA Medical Institute
Tucson, AZ12.2017
Associate of Science - Physical Therapy Assistant
Laredo Community College
Laredo, TX05.1994
Associate of Arts - Pre-Medicine
Laredo Community College
Laredo, TX05.1989
Skills
- Analytical and Critical Thinking
- Adaptability and Innovation
- Emotional Intelligence
- Active Listening
- Emotional Intelligence
- Time Management
- Attention to Detail
- Strategic Planning
- Performance Management
- Policy Implementation
- Staff Management
- Team Leadership and Influence
- Key Performance Indicators
- Communication and Collaboration
Affiliations
- Upsilon Phi Delta National Honor Society-Health Care Management
- Member, Golden Key International Honor Society
- National Society of Leadership and Success
- American College of Healthcare Executives (ACHE)
Licensure Certifications
- Licensed Physical Therapist Assistant (Current)
- Certificate of Training Green Belt Lean Six Sigma Theory, UIW
- Basic Life Support (BLS Provider) - American Heart Association (Current)
Awards
Employee of the Month October 2009 at Doctor’s Hospital of Laredo
Languages
English
Professional
Spanish
Professional
Timeline
Physical Medicine Manager
Gonzaba Medical Group
04.2023 - 09.2023
Physical Therapy Assistant
University Health System – Reeves Rehabilitation Center
10.2016 - 04.2023
Physical Therapy Assistant
Doctor’s Hospital of Laredo - Providence Outpatient Physical Therapy
12.2002 - 10.2016
Master of Health Administration (MHA) - Healthcare Administration
University of The Incarnate Word
Master of Arts - Health Administration
University of The Incarnate Word
Bachelor of Science - Physical Therapy Assistant
PIMA Medical Institute
Associate of Science - Physical Therapy Assistant
Laredo Community College
Associate of Arts - Pre-Medicine
Laredo Community College
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