Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerardo Umana

Boston,MA

Summary

I am a Shift Manager known for high productivity and efficient task completion and am skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Shift Manager

McDonald's
Boston, MA
03.2022 - Current
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Resolved conflicts between employees or customers in a professional manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Responded quickly and effectively to emergency situations as they arose.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Crew Member

McDonald's
Boston, MA
07.2021 - 03.2022
  • Resolved customer complaints in a professional manner.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Maintained an organized work area to ensure efficient operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Crew Member

Burger Dive
Medford, MA
04.2016 - 05.2018
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Education

High School Diploma -

O'bryant School Math/Science
Roxbury, MA
06-2021

Skills

  • Quality Assurance
  • Inventory Control
  • Supply Ordering
  • Team Development
  • Schedule oversight
  • Equipment Troubleshooting
  • Mentoring and Coaching
  • Payment Processing
  • Handling Customer Complaints
  • Employee Training
  • Relationship Building
  • Cash Handling
  • Training and mentoring

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Shift Manager

McDonald's
03.2022 - Current

Crew Member

McDonald's
07.2021 - 03.2022

Crew Member

Burger Dive
04.2016 - 05.2018

High School Diploma -

O'bryant School Math/Science

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Gerardo Umana