Gerardo Zarate

• Established and maintained relationships with regional customers, vendors and contractors.
• Planned and implemented strategies for improving customer service and satisfaction across region.
• Collaborated with regional sales teams to identify and meet customer needs.
• Implemented and enforced regional service quality assurance processes.
• Monitored regional service operations to confirm compliance with industry standards.
• Developed and enforced regional service policies and procedures.
• Coordinated with regional service teams to resolve customer service issues.
• Directed and managed team of 14 service technicians in regional capacity.
• Led regional service team meetings to facilitate communication and collaboration.
• Coordinated regional service technician training and development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Monitored service staff performance and provided feedback for improvement.
• Maintained records of service transactions and customer feedback for future reference.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Analyzed service reports to identify areas of improvement.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintain monthly quota on sales, estimating and job start up to punch out.

• Reviewed plans and inspected ongoing construction to keep work in line with project goals.
• Established successful procedures for day-to-day operations and shot term planning.
• Maintained safety onsite and upheld all OSHA regulations by daily toolbox talks.
• Managed complete construction process to maximize quality, cost-controls and efficiency.
• Worked with specialized teams to accomplish all objectives and achieve goals.
• Respond to daily RFPs, making customer contacts to schedule estimate walk throughs.
• Provide detailed estimates in a professional manner to customer with most cost effective process and budgets.
• Provide daily reports for project start and finish to the customers satisfaction.
• Negotiated contracts with suppliers and vendors to confirm quality and cost effectiveness.
• Oversaw daily operations at site, keeping team production moving at optimal pace.

Provided assistance to loading material for daily schedules.

Hauling material from vehicle to roof location of repair.

Cleaned and hauled all debris associated with repairs.

Learned and provided effective, safe solutions to water intrusions.

Became lead repairman on shingle composition, sbs modified and TPO roofs.