Gerardo Portillo
Mejicanos
Summary
Organized and efficient billing operations agent with 2+ years of experience in managing tasks related to billing and payment processes, data organization, proofreading, and word processing. Multi-talented in smoothly handling office administration support tasks. Team player that works to support group efforts to meet critical deadlines. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Billing Operations / Data Entry
Dynamic Answering Services
08.2022 - Current
- Ensured 99.9% accuracy in processing high-volume data entries
- Ensured payments are correctly applied to invoices
- Collaborated with cross-functional teams to enhance billing processes, improving efficiency.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Streamlined billing workflows, reducing processing errors.
Customer Service Representative
Grubhub at Atento Call Center
06.2021 - 04.2022
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Addressed customer concerns and complaints and resolved issues promptly
- Responded to questions and followed up on customer interactions
- Identified inefficiencies in service processes and recommended solutions to management.
Customer Service Representative
Instacart at Atento Call Center
10.2020 - 03.2021
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Communicated with clients over the phone, email, and chat platforms
- Answered incoming calls and assisted customers with questions
- Addressed customer concerns and complaints and resolved issues promptly
- Provided data-driven insights to improve customer retention.
Education
Industrial Engineer -
Universidad Jose Simeon Canas
San Salvador, SS 03.2014 - 02.2021
Skills
Multitasking Skills
Timeline
Billing Operations / Data Entry
Dynamic Answering Services
08.2022 - Current
Customer Service Representative
Grubhub at Atento Call Center
06.2021 - 04.2022
Customer Service Representative
Instacart at Atento Call Center
10.2020 - 03.2021
Industrial Engineer -
Universidad Jose Simeon Canas
03.2014 - 02.2021
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