Gerardo Angel Adanza Diaz

- Conducted regular patrols around assigned facility (Calvary Chapel Costa Mesa)

- Responded to alarms, emergencies, and disturbances

- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons

- Warned trespassers and escorted unauthorized persons off premises

- Relief dispatcher from December 2024-July 2025

- Full time dispatcher from July 2025-present

- Answered all incoming phone calls directed to security/ dispatched officers if call pertains to needed service

- Monitored surveillance cameras using Avigilon software

- Managed access control through Lenel software
- Dispatched officers on various service calls over radio, documenting events with Omnigo software
- Communicated through phone with hospital staff, local authorities, county social social work

- Conducted Routine patrols of campus - Perimeter, parking structures, medical departments, psychiatric unit
- Restrained patients in support of clinical needs and for safety of the patient, staff, and others around
- Conducted safety checks of helicopter landing pads/ await landing/departure of helicopters
- Transported guests, patients, and staff to and from various clinics/hotels partnered with the hospital
- Responded to calls of service for fires, medical emergencies, suspicious activity, and combative persons with urgency
- Released deceased to mortuary-confirming paperwork/body match
- Recorded service calls and patrols for submission daily/ wrote detailed reports for significant events

- Supervised a team consisting of 5 security officers
- Monitored surveillance cameras using Honeywell software
- Dispatched officers to respond to various service calls, and assist on calls when available/requested
- Communicated with all department charge nurses/management to obtain updates of any safety concerns such as high risk patients with aggressive behavior, psychiatric conditions, and those with history of drug abuse
- Managed/documented weapons and paraphernalia into a weapon safe
- Wrote detailed shift reports containing shift events and service calls that are submitted daily to site manager
- End of shift, debrief incoming shift supervisor of any significant events that took place/ inform of any high risk patients in the hospital

- Conducted Routine patrols of campus - Perimeter, parking lot, medical departments
- Restrained patients in support of clinical needs and for safety of the patient, staff, and others around
- Responded to calls of service for fires, medical emergencies, suspicious activity, and combative persons with urgency
- Demonstrated effective use of verbal and physical de-escalation/crisis intervention tactics in urgent calls
- Wrote detailed incident reports/use of force reports for submission to California State Bureau of Security and Investigative Services (BSIS)
- Released deceased to mortuary - confirming paperwork/body match/ensure personal belongings (jewelry, bags, clothes) are documented/ signed for prior to be given to mortuary assistant

- Attended meetings to talk about team goals/ marketing and sales strategies/ sales trajectory

- Registered new clients under contracts for internet, cellular, and television service
- Managed clientele contact list/follow up with clients on the satisfaction of service
- Effectively built new customer relations

- Used discovery questions to gather information on my clients' previous/current home devices to understand their needs
- Engaged customers to be excited by encouraging them to play with displays/demos/showing them features that could benefit them
- Guided customers on how to finance big purchases through leasing/credit card options

- Drove a forklift for various tasks
- Loaded/unloaded freight on/off trucks
- Scanned freight in and out for delivery
- Tracked missing freight if issues arise

- Ensured that classrooms are organized, clean, and in working order
- After hours checked practice rooms, ensemble rooms and the piano lab to remove trash, unneeded equipment, and set up/tear down classroom equipment/lock up all rooms
- Assisted the Music Department with concerts/events by operating backstage performing various tasks