Gerardo I. Sandoval
Carter Lake,IA
Summary
I am a bilingual professional (Spanish and English) with over 3 years of experience in the service and retail sectors. I spent 2 years working as a waiter in a restaurant, where I developed exceptional customer service skills and cash handling abilities. Additionally, I served as a grocery store manager for 1 year, honing my leadership and management skills. I am known for being responsible, punctual, and outgoing, with a positive attitude that allows me to connect easily with people and effectively address their inquiries. I am committed to providing excellent service and contributing to the success of any team I join.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Margaritas Mexican Grill
Omaha, NE
09.2023 - Current
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
Full-time Manager
la casa del Huarache
Carter Lake, IA
02.2023 - 08.2023
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05-2034
Skills
- Customer service abilities
- Spanish Fluency
- Sales Techniques
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Timeline
Restaurant Waiter
Margaritas Mexican Grill
09.2023 - Current
Full-time Manager
la casa del Huarache
02.2023 - 08.2023
High School Diploma -
Thomas Jefferson High School
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