Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gerardo Arambul

Houston,TX

Summary

Proactive Mobile Expert and Retail Manager, with extensive experience in customer engagement and sales strategy development. Known for building customer loyalty, exceeding sales targets, and fostering high-performing teams. Skilled in product knowledge, complaint resolution, and inventory management, bringing strong leadership and continuous improvement to every role.

President Club achievement for 8 years.

Overview

20
20
years of professional experience

Work History

Mobile Expert

T-Mobile
11.2010 - 01.2023
  • Engaged with customers to build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.

Store General Manager

Verizon Wireless
09.2006 - 03.2009
  • Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
  • Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
  • Developed and executed successful sales strategies to increase revenue and meet company targets.
  • Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.
  • Hired, trained and retained high quality team members.
  • Managed team by providing leadership, direction and continued development opportunities.
  • Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
  • Achieved consistently high employee retention rates through excellent leadership skills and ongoing investment in team member development.
  • Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
  • Enhanced employee productivity by delegating tasks effectively and setting clear expectations for performance outcomes.
  • Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
  • Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.

Store General Manager

Conn's Home Plus
05.2003 - 05.2006
  • Boosted customer loyalty with personalized shopping experiences and targeted promotions tailored to individual preferences.
  • Led store expense control and payroll to optimize business.
  • Implemented staff training program to enhance product knowledge and improve overall customer service experience.
  • Enhanced overall brand reputation by consistently delivering exceptional customer service experiences, maintaining a clean and inviting store environment, and upholding company values in daily operations.
  • Developed and executed successful sales strategies to increase revenue and meet company targets.
  • Built a high-performing team by recruiting top talent, fostering a positive work environment, and promoting professional growth opportunities.
  • Hired, trained and retained high quality team members.
  • Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
  • Achieved consistently high employee retention rates through excellent leadership skills and ongoing investment in team member development.
  • Reduced shrinkage rates through diligent loss prevention efforts such as enhanced security measures, employee training programs on theft awareness and prevention.
  • Collaborated with marketing team on local advertising campaigns that successfully attracted new customers while retaining existing clientele base.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a culture of continuous improvement by encouraging staff input on operational enhancements and implementing best practices across the organization.
  • Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.

Education

High School Diploma -

Stephen F Austin High School
Houston, TX
05-1978

No Degree -

University of Houston Downtown
Houston, TX
01-1978

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Complaint Handling
  • Customer satisfaction measurement

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

Spanish
Full Professional

Timeline

Mobile Expert

T-Mobile
11.2010 - 01.2023

Store General Manager

Verizon Wireless
09.2006 - 03.2009

Store General Manager

Conn's Home Plus
05.2003 - 05.2006

High School Diploma -

Stephen F Austin High School

No Degree -

University of Houston Downtown

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Gerardo Arambul