Gerard Paul Downes
426 E. Citrus Avenue,Florida
Summary
Broad background in resolving conflict, team building, collaboration and negotiation.
Overview
38
38
years of professional experience
Work History
Owner
Florida Land Deals
Eustis, FL
10.2023 - Current
- Source properties for sale, negotiate prices, organize closings and work with municipalities and title companies to clear liens.
Medical Courier
Mid Florida Pathology
Eustis, FL
03.2018 - 03.2023
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Highly responsible position due to patient testing for terminal possibilities i.e cancer, etc.
- Ensured timely pick up and delivery of biopsies within designated time frames.
- Tracked delivery records with manifests.
- Processed paperwork associated with deliveries accurately and efficiently.
- Provided exceptional professional service and interactions with medical professionals.
- Maintained accurate logs of specimen pickups.
- Assisted in training new couriers on proper handling and transportation techniques
- Utilized problem-solving skills to address and overcome unexpected delays, vehicle breakdowns, or route changes, ensuring minimal impact on delivery times.
- Adhered to HIPAA regulations in respect of patients personal information.
Medical Courier
LinCare
Eustis, FL
11.2016 - 08.2017
- Delivered oxygen to patients with breathing difficulties and heart issues who had been discharged from hospital after serious surgeries. Taught patients how to use these life saving machines.
Property Manager
Property Management & Operations, LLC/DBA PMO Real
Tavares, FL
05.2010 - 02.2016
- Managed tenant relations with a view to conflict resolution.
- Performed Evictions with Sheriffs to reclaim properties when necessary.Coordinated property maintenance requests with vendors and service providers.
- Assessed damages and engaged vendors to repair property damage.
- Facilitated move-in and move-out processes for residents efficiently.
- Trained junior staff on property management and best practices.
Customer Service Representative
Chase Bank
Orlando , FL
02.2009 - 03.2010
- Assisted customers with account inquiries and transaction processing.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Over the Road Truck Driver
Werner/Armellini
Apopka, FL
01.2007 - 02.2008
- Operated largest tractor trailer/rig over the road throughout the United States which required resilience, perseverance and grit to deal with the demands of long hours of focus.
- Attained Hazardous Material License (Haz/mat) endorsements and adhered to all relevant laws set forth by the Federal Government which required extensive Homeland Security Background screening.
- Maintained truck logbook, including records of fuel purchases, mileage, and other relevant information.
- Planned routes using USA Road Maps/Trucker Maps for efficient navigation during long-distance hauls.
Owner
Planet Real Estate
Miramar , FL
10.2000 - 02.2007
- Purchased properties as family business. Fix and Flip
Bar manager & Bouncer
The Horse and Hound
Delgany/Greystones County Wicklow, Ireland
03.1988 - 07.1996
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Restocked beer and liquor regularly and after special events.
- Monitored cash intake to reduce discrepancies.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Education
Community Association Manager
Gold Coast School of Real Esate
Orlando Florida02-2015
High School Diploma -
St. David's Holy Faith Secondary School
Greystones, Ireland08-1981
Computer
Self Education
Skills
- Resolution Management
- Collaboration Building
- Interpersonal Skills
- Operations management
- Small business operations
- Negotiation
- Decisiveness
Affiliations
Church Volunteer with Helping Hands Ministry, Mount Dora
Timeline
Owner
Florida Land Deals
10.2023 - Current
Medical Courier
Mid Florida Pathology
03.2018 - 03.2023
Medical Courier
LinCare
11.2016 - 08.2017
Property Manager
Property Management & Operations, LLC/DBA PMO Real
05.2010 - 02.2016
Customer Service Representative
Chase Bank
02.2009 - 03.2010
Over the Road Truck Driver
Werner/Armellini
01.2007 - 02.2008
Owner
Planet Real Estate
10.2000 - 02.2007
Bar manager & Bouncer
The Horse and Hound
03.1988 - 07.1996
Community Association Manager
Gold Coast School of Real Esate
High School Diploma -
St. David's Holy Faith Secondary School
Computer
Self Education