Gerbi Geffrard
Kirksville,MO
Summary
Dynamic team player with a proven track record at Goodwill, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in cash handling and fostering teamwork, consistently contributing to a positive work environment and achieving operational goals.
Overview
7
7
years of professional experience
Work History
Team Member
Goodwill
07.2021 - 02.2024
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Improved customer satisfaction by quickly helping each person find desired items.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Contributed to team success by completing jobs quickly and accurately.
- Collaborated with team members to deliver exceptional customer experiences during peak hours.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Team Member
Donatos Pizzera
06.2023 - 08.2023
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
- Assisted in inventory management to prevent stock shortages and overages.
- Developed marketing materials to promote in-store events and special promotions.
- Created and managed project plans, timelines and budgets.
- Followed safety guidelines and procedures to maintain a safe working environment for staff and customers.
- Communicated effectively with kitchen staff to ensure timely order fulfillment and quality control.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Collaborated with team members to deliver exceptional customer experiences during peak hours.
Car Detailer
SideJob
06.2017 - 09.2017
- Assisted in food preparation and assembly, ensuring adherence to safety and quality standards.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Provided excellent customer service by efficiently processing orders and addressing inquiries.
- Collaborated with team members to streamline workflow and improve service speed during peak hours.
- Monitored inventory levels and communicated restocking needs to prevent shortages.
- Trained new team members on procedures, enhancing overall team productivity and performance.
- Implemented best practices for food handling, contributing to a safer work environment.
- Engaged with customers to foster a welcoming atmosphere, enhancing overall dining experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Team Member
Dairy Queen Grill & Chill
07.2023 - 07.2023
- Prepared and served high-quality food and beverages according to Shack Shake standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new team members on menu items and customer service protocols.
- Collaborated with team members to deliver exceptional customer experiences during peak hours.
- Followed safety guidelines and procedures to maintain a safe working environment for staff and customers.
- Executed accurate cash handling and transaction processing at point-of-sale systems.
- Monitored inventory levels, assisting with stock replenishment when necessary to avoid shortages.
- Communicated effectively with kitchen staff to ensure timely order fulfillment and quality control.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Cashier
Burger King
09.2022 - 10.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new cashiers on register operations and customer service protocols.
- Handled customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Managed cash drawers, ensuring accurate balance at shift end through diligent reconciliation.
- Collaborated with team members to optimize speed of service during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Team Member
Shack Shake
06.2022 - 09.2022
Drive-Thru Cashier
McDonald's
11.2021 - 02.2022
- Processed customer orders accurately and efficiently in fast-paced environment.
- Operated cash register, handling transactions with precision and attention to detail.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area, adhering to safety standards.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Implemented strategies to enhance workflow efficiency during busy shifts, improving service speed.
- Assisted in training new staff on cash handling procedures and customer interaction techniques.
- Monitored inventory levels of supplies, notifying management when restocking was necessary.
- Followed food safety and sanitation guidelines at all times.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Education
No Degree -
Indianapolis Metropolis High School
Indianapolis, INSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Computer skills
- Heavy lifting
- Organizing work stations
- Relationship building
- Team building
- Sales expertise
- FLUENT IN LANGUAGE
- Time management
- Organizational skills
- Teamwork
- Problem-solving abilities
- Team collaboration
Languages
Haitian Creol
Full Professional
Timeline
Team Member
Dairy Queen Grill & Chill
07.2023 - 07.2023
Team Member
Donatos Pizzera
06.2023 - 08.2023
Cashier
Burger King
09.2022 - 10.2022
Team Member
Shack Shake
06.2022 - 09.2022
Drive-Thru Cashier
McDonald's
11.2021 - 02.2022
Team Member
Goodwill
07.2021 - 02.2024
Car Detailer
SideJob
06.2017 - 09.2017
No Degree -
Indianapolis Metropolis High School