Gerdie Roberson
Little Rock,AR
Summary
Accomplished Program Eligibility Specialist with a proven track record at the Department of Human Services, showcasing expertise in policy knowledge and exceptional verbal communication. Excelled in fast-paced environments, achieving a 100% accuracy rate in document processing at Transamerica Life Insurance Company. Demonstrates strong supervisory skills and staff management, ensuring high-quality client service and efficient process handling.
Overview
28
28
years of professional experience
Work History
Program Eligibility Specialist
Department of Human Services
03.2022 - 09.2023
- Interviewed applicants and explained scope of different available benefits.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with accurate eligibility form, application and document completion.
- Worked effectively in fast-paced environments.
- Managed approximately 25 applications, emails and faxes per day from customers.
Intake Coordinator
USAble Life Insurance
09.2017 - 09.2021
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Completed intake assessment forms and filed clients' charts.
- Worked productivity in fast-moving work environment to process large volume of claims.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Indexing Specialist
Transamerica Life Insurance Company
02.2006 - 09.2017
- Digitalized paper documents by scanning and uploading to electronic database.
- Bounded and formatted records to prepare for delivery to clients.
- Stacked, indexed, scanned and coded documents according to client specifications with 100% accuracy rate.
- Prepared documents by removing staples and paper clips, retyping torn pages and photocopying loose post-its on standard size paper.
Receptionist
Concentra Urgent Care
05.1995 - 04.2006
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Business Administration And Management
Pulaski Technical College
North Little Rock, AR05.2028
Skills
- Staff Management
- Policy Knowledge
- Supervisory skills
- Verbal Communication
- Documentation And Reporting
- Quality Assurance
- Data Entry
- Application Review
- Insurance Verification
Timeline
Program Eligibility Specialist
Department of Human Services
03.2022 - 09.2023
Intake Coordinator
USAble Life Insurance
09.2017 - 09.2021
Indexing Specialist
Transamerica Life Insurance Company
02.2006 - 09.2017
Receptionist
Concentra Urgent Care
05.1995 - 04.2006
Associate of Applied Science - Business Administration And Management
Pulaski Technical College
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