Gereme Viray
Long Beach,CA
Summary
Dedicated professional with solid background in high-volume customer services focused on delivering exceptional clerical and operational support. Personable, driven, and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing multi-project needs, customer relations, performance metrics, team dynamics, and exceptional patient service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Knockaround Sunglasses
01.2022 - Current
- Managed different software systems such as customer service portal, social media portal, and customer review portal.
- Managed Facebook and Instagram requests and inquiries.
- Multi-tasking via emails, phone calls, and live chats. Averaging 100+ email responses, 10+ calls, and 15+ live chats per day.
- Developed customer service policies and procedures published on website help center to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Keep close communication with all teams by providing customer feedback during weekly meetings.
- Assisted Digital E-commerce Team by updating Shopify Collections and implementing customer reviews.
- Worked hybrid within warehouse center to help fulfill expedited and urgent orders.
National Recruiting Manager
Maxim Healthcare Services, Inc
06.2021 - 10.2021
- Manage onboarding and new hire process, facilitating HR processes
- Develop job postings, job descriptions, and position requirements.
- Intense multi-tasking and organization required to manage all candidates during contract work.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Conducted phone and Zoom interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experiences.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Required to communicate with Managers, Account Executives, Human Resources, Pay Roll, and IT daily.
- Review accuracy of payroll, timecards, and making sure employees are receiving paychecks weekly.
Customer Service Sales Representative
Nike
09.2015 - 05.2021
- Managed morning meetings and presented Key Performance Indicator sheets.
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Sold various products by explaining unique features and educating customers on proper application.
- Maximized efficiency and time management by effectively planning and organizing day to day tasks and goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
PT/OT Aide
Medcessity
10.2018 - 09.2019
- Worked with patients from age 10- to 75.
- Assisted to 7 therapists both, Physical and Occupational.
- Knowledgeable in rehabilitation modalities
- Coordinated daily activities of patients to support them in their individual care programs.
- Performed electrical stimulation, ultrasounds, and tens unit to improve patient movement and functions.
- Recorded patient status in progress notes.
- Updated and maintained charts to reflect on patient progress and treatments.
- Communicated with physicians to provide updates on patient care.
Education
Master of Science - HEALTH ADMINISTRATION
WEST COAST UNIVERSITY
Los Angeles, CA05.2020
Bachelor of Science - KINESIOLOGY
California State University - Fullerton
Fullerton, CA12.2018
Skills
- Microsoft Office
- Staff Development
- HIPAA Guidelines
- Electronic Medical Record Software
- Patient Data Management Systems
- Patient Care Assessment
- Customer Relationship Management
- Team Development
- Administrative and Office Support
- Retail Sales Customer Service
Languages
English
Native or Bilingual
Tagalog
Limited Working
Timeline
Customer Service Representative
Knockaround Sunglasses
01.2022 - Current
National Recruiting Manager
Maxim Healthcare Services, Inc
06.2021 - 10.2021
PT/OT Aide
Medcessity
10.2018 - 09.2019
Customer Service Sales Representative
Nike
09.2015 - 05.2021
Master of Science - HEALTH ADMINISTRATION
WEST COAST UNIVERSITY
Bachelor of Science - KINESIOLOGY
California State University - Fullerton
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