Tanja McKinney
Charlotte,NC
Summary
A results-driven manager with extensive experience in client and people management. A visionary with strategic analytical skills who is practical, articulate, and creative with a proven ability to solve complex problems by applying sound business strategies and tactics.
Overview
13
13
years of professional experience
Work History
Associate Director, Client Implementation
Shoes For Crews
Charlotte, NC
04.2023 - Current
- Developed and implemented strategies to improve operational efficiency, productivity and cost savings.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Provided guidance and support to executive team on overall business strategy, policy development, and process improvement initiatives.
- Created detailed project plans outlining tasks and resources needed for successful completion of projects within set timelines.
- Monitored KPIs closely in order to assess performance against objectives; generated reports accordingly.
Senior Implementation Manager
Shoes For Crews
Charlotte, NC
11.2020 - 03.2023
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.
- Managed multiple project teams engaged in [Type] development in cross-functional environment to reach project success.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Executed proof of concept implementations to validate product feasibility.
- Analyzed workflows and established priorities for daily operations.
- Reviewed program plans to develop and coordinate activities.
Senior Operations Manager
Integreon
Charlotte, NC
05.2018 - 10.2020
- Supervised, assisted and coached other operations managers.
- Drafted budgets, kept financial reports and presented results to supervisors.
- Established short- and long-term company goals, policies and procedures, monitoring progress and results.
- Maintained regular engagement with key client contacts while influencing key stakeholders.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
Senior Operations Manager
AmerisourceBergen
Fort Mill, SC
08.2011 - 01.2017
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Structured HR consulting services to support clients during organizational developments and changes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Business Administration
Limestone College
Gaffney, SCSkills
- Critical Thinking
- Planning & Organizing
- Problem Resolution
- Supervision & Leadership
- Relationship Building
- Training & Development
- Project Management
- Budget Management
- Strategic Leadership
- Operations Management
Timeline
Associate Director, Client Implementation
Shoes For Crews
04.2023 - Current
Senior Implementation Manager
Shoes For Crews
11.2020 - 03.2023
Senior Operations Manager
Integreon
05.2018 - 10.2020
Senior Operations Manager
AmerisourceBergen
08.2011 - 01.2017
Some College (No Degree) - Business Administration
Limestone College
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