Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Geremy Rodriguez

Freeport,NY

Summary

Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Independent Contractor

amazon flex
Long Island, NY
01.2023 - Current
  • Identified opportunities for process improvement within the organization.
  • Managed daily operations of the business, including budgeting and financial reporting.
  • Analyzed customer feedback data to improve customer service processes.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Identified needs of customers promptly and efficiently.

Independent Contractor

Uber
Freeport, NY
12.2021 - 12.2022
  • Identified opportunities for process improvement within the organization.
  • Resolved customer inquiries promptly via phone or email communication channels.
  • Analyzed customer feedback data to improve customer service processes.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Identified needs of customers promptly and efficiently.
  • Analyzed key performance indicators to identify effective strategies.

Manager

the rodriguez deli
Hempstead, NY
01.2019 - 12.2021
  • Ensured compliance with industry regulations and company policies.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Developed and implemented strategic plans to achieve company objectives.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Customer Service Representative

Model's Sporting Goods
Freeport, NY
04.2015 - 12.2015
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Associate of Science - Sport Management

Suny Sullivan
Loch Sheldrake, NY
04-2018

Skills

  • Requirements Gathering
  • Scope Definition
  • Service Marketing
  • Workload Management
  • Deadline Adherence
  • Quoting and estimating
  • Customer Support
  • Client Relationship Building
  • Strategic Planning
  • Team Leadership
  • Sales management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Independent Contractor

amazon flex
01.2023 - Current

Independent Contractor

Uber
12.2021 - 12.2022

Manager

the rodriguez deli
01.2019 - 12.2021

Customer Service Representative

Model's Sporting Goods
04.2015 - 12.2015

Associate of Science - Sport Management

Suny Sullivan

Similar Profiles

CREATE PROFILE
Geremy Rodriguez