Summary
Overview
Work History
Education
Skills
Timeline
Generic

Geretta Mays

Columbus,Ohio

Summary

Dynamic culinary professional with a strong background at HMSHost, excelling in food safety oversight and customer service. Proven ability to enhance kitchen efficiency and maintain high-quality standards, resulting in increased customer satisfaction. Skilled in recipe modification and staff training, fostering a collaborative and productive work environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

25
25
years of professional experience

Work History

Cook

Crown Pointe Care Center
10.2023 - Current
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Maintained food safety and sanitation standards.
  • Adjusted recipes based on ingredient availability or customer request.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Measured and mixed ingredients according to precise recipes for best results.

Customer Service Representative/sales

Clear
07.2023 - 10.2023
  • Responded to customer requests for products, services, and company information.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Cook

HMSHost
01.2023 - 07.2023
  • Communicated closely with servers to fully understand special orders for customers.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared and served various food items in fast-paced Type environment.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Suggested actionable improvements to streamline training procedures.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Customer Service Representative,cook

Raising Cane's Restaurants
10.2022 - 01.2023

Manager

Wendys International
07.2019 - 10.2022
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

N/A - Human Resources Management

James A. Rhodes State College
Lima, OH

Skills

  • Food handling
  • Order prioritization
  • Dish preparation
  • Frying
  • Food safety oversight
  • Recipe modification
  • Cooking
  • Ingredients measuring
  • Sauteing
  • Grilling
  • Contamination prevention
  • Food presentation
  • Recipe-based cooking
  • Sanitation
  • Surface cleaning
  • OSHA
  • Ingredient inspection
  • Health and safety compliance
  • Hospitality service expertise
  • Portion control
  • Plate presentation
  • Cost control
  • Hospitality and service industry background
  • Food preparation
  • Strong attention to safe food handling procedures
  • Stock management
  • Recipe development
  • Time management
  • Multitasking and organization
  • Operations management
  • New hire training
  • Labor management
  • Customer service
  • Positive and professional
  • Inventory management
  • Effective planner
  • Order verification
  • Staff training
  • Calm demeanor
  • Performance improvement
  • Staff training and development
  • Innovation management
  • Regulatory compliance
  • Cross-functional teamwork
  • Documentation and reporting
  • Disciplinary techniques
  • Policy and procedure development
  • Emergency response
  • Schedule preparation
  • Work prioritization
  • Partnership development
  • Safety procedures
  • Financial records oversight
  • Conflict resolution
  • Workforce management
  • Strategic planning
  • Verbal and written communication
  • Staff management
  • Performance evaluations
  • Staff development
  • Recruiting and interviewing

Timeline

Cook

Crown Pointe Care Center
10.2023 - Current

Customer Service Representative/sales

Clear
07.2023 - 10.2023

Cook

HMSHost
01.2023 - 07.2023

Customer Service Representative,cook

Raising Cane's Restaurants
10.2022 - 01.2023

Manager

Wendys International
07.2019 - 10.2022

N/A - Human Resources Management

James A. Rhodes State College
Geretta Mays