Geri Gilmore
Buffalo,NY
Summary
Dynamic professional with extensive experience in customer service and culinary management, notably at LaVerdad Cafe. Proven ability to enhance guest satisfaction through effective communication and streamlined operations. Skilled in medical terminology and professional communication, with a strong focus on achieving high standards and mentoring team members for success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Line Cook Supervisor
LaVerdad Cafe
06.2022 - Current
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Assured food safety compliance by enforcing proper sanitation protocols and adherence to industry regulations.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
Salon Owner/Operator
Self Employed Services
10.2018 - 02.2020
- Managed daily salon operations, ensuring high-quality client service and satisfaction.
- Supervised team of stylists, providing training and mentorship to enhance skills and performance.
- Implemented marketing strategies to increase client retention and attract new customers.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Senior Customer Service Representative
Medical Answering Services, LLC
03.2016 - 05.2017
- Medicaid transportation broker for the New York State Department Health
- Set up the most cost effective form of transportation, according to the medical needs of participants
- Verified insurance and geographical information
- Obtain Prior Authorizations for trip outside of enrolled county
- Liaison between transportation vendor's and Enrollees
- Setting up transportation mode, pick up and drop off times and locations
Senior Childcare Worker
Homespace Corp
04.2011 - 12.2011
- Liaison between Core Staff and Childcare workers as to the needs of residents and children within the Program
- Responsible for the supervision of child care staff, creating staff schedule, completing timesheets, performed staff evaluations and supervisions
- Evaluated and provided positive support with residents to address daily living skills, parenting skills, and socialization skills
- Crisis intervention and resolution skills, reporting
Bus Aide
Buffalo Public School District
10.2009 - 04.2010
- Responsible for picking up/dropping off students at the appropriate locations at the end of the school day
- Explained and demonstrated safety procedures and safety equipment use to the children
- Signal vehicles to stop or to proceed when crossing students
Residential Habilitation Trainer
Heritage Centers/ The Arc of WNY
07.2006 - 03.2008
- Performed health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physiotherapists
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands
- Cared for individuals and families during periods of incapacitation, family disruption or convalescence, providing companionship, personal care and help in adjusting to new lifestyles
Education
Certification Program - Medical Office Assistant
Erie 1 BOCES
Cheektowaga, NY12.2015
Skills
- HIPAA Regulations
- Filing
- Professional Communication Skills
- Food preparation
- Cleaning procedures
- Sanitation protocols
- Food storage
- Workstation setup
- Kitchen management
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Culinary Arts Certificate
Timeline
Line Cook Supervisor
LaVerdad Cafe
06.2022 - Current
Salon Owner/Operator
Self Employed Services
10.2018 - 02.2020
Senior Customer Service Representative
Medical Answering Services, LLC
03.2016 - 05.2017
Senior Childcare Worker
Homespace Corp
04.2011 - 12.2011
Bus Aide
Buffalo Public School District
10.2009 - 04.2010
Residential Habilitation Trainer
Heritage Centers/ The Arc of WNY
07.2006 - 03.2008
Certification Program - Medical Office Assistant
Erie 1 BOCES