Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Geringan "Geri" Hobbs

Lithonia,Ga.

Summary

To join a company in a customer service management, call center management or related leadership position that offers an opportunity for professional development and advancement. Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. Hardworking employee enthusiastic about learning a job inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

27
27
years of professional experience

Work History

AT&T Premier Service Consultant

AT&T
01.2022 - Current
  • Handle incoming calls in a high call volume call center
  • Provide assistance regarding any online and in-store orders
  • Assist company with retaining customers by explaining policy and procedures
  • Explain process of work procedures to customers and other company employees
  • Assist management with customer concerns thoroughly and effectively solving
  • Maintain a retention rate to maximize company success
  • Assist customers with account inquiries and any billing issues
  • Give credits adjustments, correct billing issues, make sales offers and place orders.

Owner Of Work At Home Business

Time Savers Solutions INC
01.2011 - 01.2022
  • Place orders for new cell phones and repair tickets
  • Identified any opportunities to sale cell phones, insurance, new lines, and monthly service plans
  • Made adjustments to customer’s bills while analyzing service request.

NCR Corporation/United States Postal Service Support/ Tech Help Desk Analyst

NCR Corporation
01.2010 - 01.2011
  • Provide integration, testing, evaluation, configuration control, and administration of the United States Post Office hardware and software
  • Perform minor repairs to hardware, software, and peripheral equipment, following design and installation specifications
  • Refer major hardware and software problems to vendors and technicians for service
  • Test and monitor software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for user
  • Enter commands and observed system functioning to verify correct operations and detect errors
  • Dispatch CE’s to various USPS sites to repair postal equipment
  • Utilize computer software to order parts and use problem solving skills in order to ensure the USPS sites are functioning properly
  • Working knowledge of Remedy, D1 and DOS applications.

AT&T-NextGen, Atlanta, Ga

01.2009 - 01.2010
  • Handle Presidential complaints from BBB, PSC, FCC and work as an advocate for the customer
  • Manage and investigate customer’s complaints in a timely manner
  • Use Citris to input appeals case on a daily bases
  • May utilize call center and/or customer service resources in order to investigate customer complaints.

Sprint/Nextel - Morrow, Georgia

Sprint/Nextel
01.2008 - 01.2009
  • Place orders for new cell phones and repair tickets
  • Identified any opportunities to sale cell phones, insurance, new lines, and monthly service plans
  • Made adjustments to customer’s bills while analyzing service request
  • Sprint Nextel Systems-RMS, Host Station, Internet and Email to complete transaction.

BellSouth/AT&T Telecommunications-Atlanta, Georgia

BellSouth/AT&T Telecommunications
01.1997 - 01.2007
  • Call center rep for Small Business, Residential Services, Doors & Stores, & Wireless Billing
  • Process orders accurately for the customer in a timely fashion
  • Make adjustments to customer’s bill while analyzing service request
  • Multi task on different screens to place orders for ADSL, Phone Svc, DTV and Cellular Svc
  • Bellsouth Systems-RNS, Bocris, Doe, Old, Ross, Internet, and Email.

Education

M.L.S. Real Estate School
Tucker, Georgia

Avondale High School
Avondale Estates, Georgia

Skills

  • Manager/Supervisor/Coach

  • Microsoft Exchange

  • Inbound Call Management

  • Data Processing

  • Customer Account Management

  • Technical Support

  • Project management abilities

  • Billing Adjustments and Refunds

  • Multitasking and Organization

  • De-Escalation Techniques

  • Service Upselling

  • Product Training

  • System implementation

  • Conflict Resolution

References

AVAILABLE UPON REQUEST

Timeline

AT&T Premier Service Consultant

AT&T
01.2022 - Current

Owner Of Work At Home Business

Time Savers Solutions INC
01.2011 - 01.2022

NCR Corporation/United States Postal Service Support/ Tech Help Desk Analyst

NCR Corporation
01.2010 - 01.2011

AT&T-NextGen, Atlanta, Ga

01.2009 - 01.2010

Sprint/Nextel - Morrow, Georgia

Sprint/Nextel
01.2008 - 01.2009

BellSouth/AT&T Telecommunications-Atlanta, Georgia

BellSouth/AT&T Telecommunications
01.1997 - 01.2007

M.L.S. Real Estate School

Avondale High School

Geringan "Geri" Hobbs