To join a company in a customer service management, call center management or related leadership position that offers an opportunity for professional development and advancement. Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. Hardworking employee enthusiastic about learning a job inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Manager/Supervisor/Coach
Microsoft Exchange
Inbound Call Management
Data Processing
Customer Account Management
Technical Support
Project management abilities
Billing Adjustments and Refunds
Multitasking and Organization
De-Escalation Techniques
Service Upselling
Product Training
System implementation
Conflict Resolution