Summary
Overview
Work History
Education
Skills
References
Timeline
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Geri Hysa

Cliffside Park,NJ

Summary

Accomplished General Manager with a proven track record at Gaia Restaurant, enhancing operational efficiency and profitability. Skilled in hospitality team leadership and inventory control, I excel in strategic planning and guest services. My approach combines strong leadership with effective labor management, driving revenue growth and ensuring exceptional customer service.

Overview

14
14
years of professional experience

Work History

General Manager

Gaia Restaurant
New York, NY
08.2024 - Current
  • Delegated 30+ employees work schedules and tasks, providing feedback and constructive criticism as needed
  • Providing strong leadership to the entire restaurant team, including front-of-house and back-of-house staff
  • Develop and execute strategic plans to enhance operational efficiency, revenue growth, and profitability
  • Developing and maintaining relationships with guests, responding to feedback and addressing concerns promptly
  • Monitor employee time & attendance records and ensure breaks are taken daily
  • Hone interpersonal skills and provide excellent customer service to diverse clientele
  • Oversee the hiring, on-boarding, training, scheduling, and performance management of all front-of-house restaurant staff
  • Manage front-of-house vendor relationships, inventory, and cost controls to optimize expenses and maintain profitability
  • Verify all daily sales transactions, proper cash handling procedures and oversee bank deposits based off a corporate approved schedule
  • Authorize comps and voids for service personnel
  • Managed day to day operations, ensuring top-notch customer service and quality compliance
  • Assisted with the financial team of the restaurant, contributing to increase revenue through strategic menu development

General Manager

Harry's Italian
New York, NY
01.2020 - 08.2024
  • Providing strong leadership to the entire restaurant team, including front-of-house and back-of-house staff
  • Develop and execute strategic plans to enhance operational efficiency, revenue growth, and profitability
  • Coordinated cross-training of staff, allowing for a more flexible team that could handle 15-20% increase in peak period traffic without any additional hiring
  • Developing and maintaining relationships with guests, responding to feedback and addressing concerns promptly
  • Monitor employee time & attendance records and ensure breaks are taken daily
  • Hone interpersonal skills and provide excellent customer service to diverse clientele
  • Oversee the hiring, on-boarding, training, scheduling, and performance management of all front-of-house restaurant staff
  • Manage front-of-house vendor relationships, inventory, and cost controls to optimize expenses and maintain profitability
  • Verify all daily sales transactions, proper cash handling procedures and oversee bank deposits based off a corporate approved schedule
  • Authorize comps and voids for service personnel

Duty Resident Services

AKA WALL STREET
New York, NY
08.2018 - 01.2020
  • Strong resident service, problem solving and decision-making skills
  • Confirm and customize resident reservation requests to exceed resident's expectations during their stay
  • Coordinate leases for long-term stay guests and introduce property services and amenities to new guests
  • Notify housekeeping, engineers, mail personnel, doorman to provide assistance upon resident's request
  • Create, maintain and audit reservations in the system to ensure accuracy

Lead Bartender

Harry's Italian
New York, NY
10.2014 - 12.2018
  • Highly skilled in mixing, garnishing and serving drinks in keeping with bar's specifications
  • A strong knowledge of spirits, beer, wine, and food
  • The ability to work quickly and provide exceptional guest service
  • Friendly, out-going personality, with a genuine desire to provide warm hospitality to our guests
  • Cleaned and sanitized bar and equipment and replenished supplies
  • Performed all tasks of making sure all the settings are done for operation hours and private parties
  • Maintained robust knowledge of product catalog, and promptly directed customers in a courteous manner to items for which they were seeking
  • Up sold high-profit items to enhance the sales numbers
  • Managed the open, close-out process, and distributed tips on daily basis

Banquet Server/Bartender/Captain

Maestros Caterers
Bronx, NY
10.2010 - 10.2014
  • Prepared and served beverages and expedited food orders for parties of up to 50-300 guests
  • Operated register and verification machines
  • Delivered exceptional, friendly, and fast service in a high-volume environment
  • Manage and delegate tasks to banquet staff
  • Successfully assisted approximately 100 to 300 guests each shift
  • Promoted to a captain position within six months of employment
  • Participated in tours and offered insight to clients on center's best features

Education

Associate's degree - Business Administration

Borough of Manhattan Community College
New York, NY

Skills

  • Catering Service Expertise
  • Food Service Experience
  • Hospitality Team Leadership
  • Payroll
  • Event Planning
  • Guest Services
  • Labor Management Planning
  • Inventory control
  • Client relations

References

References available upon request.

Timeline

General Manager

Gaia Restaurant
08.2024 - Current

General Manager

Harry's Italian
01.2020 - 08.2024

Duty Resident Services

AKA WALL STREET
08.2018 - 01.2020

Lead Bartender

Harry's Italian
10.2014 - 12.2018

Banquet Server/Bartender/Captain

Maestros Caterers
10.2010 - 10.2014

Associate's degree - Business Administration

Borough of Manhattan Community College

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Geri Hysa