Summary

Overview

Work History

Education

Skills

Timeline

Geri Kalari

Clinton Township,MI

Summary

Enthusiastic Carrier Operations professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

5

5

years of professional experience

Work History

Carrier Operations

RPM

01.2019 - Current

Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Collaborated with team members to meet and exceed performance goals consistently.
Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
Developed strong relationships with clients, providing excellent customer service and support.
Managed logistics operations, coordinating with suppliers to ensure smooth deliveries and inventory management.
Assisted in the development of policies and procedures to improve overall operations quality.
Negotiated favorable contracts with carriers to reduce transportation costs without compromising service quality or timeliness.
Collaborated closely with dispatchers to optimize routing plans based on real-time updates from drivers on road conditions or delays.

Education

Bachelor of Science - Business Administration And Management

Oakland University

Rochester, MI

06.2020

Skills

Transportation Management
Data Analysis
Logistics Coordination
Performance Metrics
Strategic Planning
Process Improvement

Customer Service
Conflict Resolution
Time Management
Supply Chain Management
Organizational Skills
Attention to Detail

Timeline

Carrier Operations

RPM

01.2019 - Current

Bachelor of Science - Business Administration And Management

Oakland University