Geri Singletary
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Advanced ability in Microsoft Office Suite. Focused on achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes and ensuring satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
IDD Qualified Professional
RHA Health Services LLC
04.2023 - Current
- Managed calendars, scheduling meetings and appointments and coordinating travel arrangements for clients to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Taking detailed meeting notes and creating thoughtful follow-up messages.
- Coordinated various therapeutic services for clients such as speech therapy, occupational therapy, or physical therapy depending on their specific needs.
- Developed and implemented individualized care plans for clients with intellectual disabilities, ensuring their specific needs and goals were met
- Coordinated and facilitated team meetings to discuss client progress, address concerns, and develop strategies for improvement
- Monitored client behavior and implemented behavior management techniques to promote positive outcomes
- Collaborated with interdisciplinary teams including psychologists, therapists, nurses, and social workers to provide comprehensive care
- Maintained accurate documentation of client progress, incidents, medications administered, and any changes in behavior or health status
- Conducted regular assessments of clients' skills and abilities to identify areas for growth and development
- Advocated for the rights of individuals with intellectual disabilities by ensuring they received appropriate services and accommodations
- Provided training and guidance to direct support staff on best practices for supporting individuals with intellectual disabilities
- Assisted in the transition process for clients moving from residential facilities to community-based settings or vice versa
Program Manager
Lutheran Family Services of Carolinas
04.2018 - 03.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Supervised and trained a team of direct care staff to maintain a high standard of care and compliance with all regulatory guidelines.
- Coordinated with healthcare professionals, therapists, and family members to optimize resident well-being and address any medical or behavioral issues.
- Conducted regular assessments and progress evaluations to adjust care strategies as needed.
- Oversaw budgeting, scheduling, and administrative tasks, maintaining efficient operations and high-quality care.
- Managed emergency situations, including behavioral crises, ensuring a quick and appropriate response to protect residents and staff.
Direct Care Worker
Lutheran Family Services of Carolinas
04.2018 - 10.2020
- Documented vitals, behaviors, and medications in client medical records.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Enhanced patient well-being by providing compassionate and individualized care tailored to their specific needs.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Therapeutic Support Staff Member
Springwell Network Inc.
06.2017 - 06.2018
- Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
- Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals.
- Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
- Conducted crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
- Evaluated client progress by conducting regular assessments and adjusting therapeutic interventions accordingly.
- Established rapport with clients, fostering trustful relationships that facilitated open communication and effective therapy.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Tracked progress according to goals for interventions.
- Maintained client confidentiality to protect patient privacy.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
Habilitation Technician
Lindley Habilitation Services
04.2017 - 07.2017
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Demonstrated adaptability and flexibility by adjusting approaches based on client feedback and evolving needs.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Transported residents to and from appointments and other activities to encourage mobility.
- Recorded participant behavior and methods to alleviate barriers and progress toward goals.
- Implemented written goals from treatment plans to enhance patient outcomes.
- Delivered training needs, behavior management and communication to support goal plans.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Provided emotional support to clients during challenging situations, helping them build resilience and coping skills.
- Fostered an inclusive setting where all clients had equal access to opportunities while respecting their unique preferences.
Childcare Food Service Employee
Max Kinder Kollege
03.2016 - 03.2017
- Strengthened teamwork within the kitchen staff by resolving conflicts promptly and promoting open communication channels.
- Elevated the daycare''s reputation for nutritious, quality meals by consistently delivering well-made dishes that appeal to children''s tastes.
- Demonstrated adaptability to changing circumstances within the kitchen, adjusting plans when necessary without sacrificing quality or safety standards.
- Enhanced children''s nutrition by preparing and serving balanced meals according to dietary guidelines.
- Kept accurate records of all meals served daily, allowing management to monitor expenses and make informed budgetary decisions.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Assistant Manager of Operations
Justice Retail
09.2014 - 09.2015
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
Sales Representative
Forever 21
06.2011 - 08.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
Mental Health Counselor
Old Vineyard Behavioral Health
01.2005 - 05.2007
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Documented psychiatric services and responses to treatment in patient case files.
Habilitation Technician
RHA Health Services LLC
03.2003 - 01.2005
- Instructed and reinforced target outcomes to help individuals achieve goals.
- Utilized creative problem-solving abilities to address complex challenges, resulting in improved outcomes for clients.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the habilitation process.
- Maintained professional development through ongoing training, staying current on best practices in habilitation services and enhancing the quality of care provided to clients.
- Cleaned and sterilized instruments, equipment and surfaces.
- Cared for patients by providing personal assistance.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
Habilitation Technician
Group Homes of Forsyth County
01.1999 - 11.1999
- Provided one-on-one services to adult clients with developmental disabilities.
- Implemented treatment plan goals which addressed activities of daily living and interaction throughout the community.
- Provided clinical documentation on goal progression or regression.
- Administered medications as prescribed.
- Delivered training needs, behavior management and communication to support goal plans.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
Education
Master of Science - Healthcare Administration
Wake Forest University
Charlotte, NC03-2027
Bachelor of Science - Human Services
Post University
Waterbury, CT08-2020
Associate of Science - Criminal Justice
Post University
Waterbury, CT04-2018
High School Diploma -
Thomasville High School
Thomasville, NC08-1992
Skills
- Bachelor's degree in Human Services along with significant experience in an administrative support capacity
- Advanced time-management skills
- Strong organizational skills
- Skilled in working independently and effectively managing multiple priorities in a dynamic environment
- Highly Proficient in MS Office Suite
- Problem-Solving
- Dependable and Responsible
- Critical Thinking
- Strong Problem Solver
- Calendar Management
- Document handling
- Friendly, Positive Attitude
Certification
- North Carolina Driver's License
- First Aid Certification
- CPR/AED Certification
Timeline
IDD Qualified Professional
RHA Health Services LLC
04.2023 - Current
Program Manager
Lutheran Family Services of Carolinas
04.2018 - 03.2023
Direct Care Worker
Lutheran Family Services of Carolinas
04.2018 - 10.2020
Therapeutic Support Staff Member
Springwell Network Inc.
06.2017 - 06.2018
Habilitation Technician
Lindley Habilitation Services
04.2017 - 07.2017
Childcare Food Service Employee
Max Kinder Kollege
03.2016 - 03.2017
Assistant Manager of Operations
Justice Retail
09.2014 - 09.2015
Sales Representative
Forever 21
06.2011 - 08.2014
Mental Health Counselor
Old Vineyard Behavioral Health
01.2005 - 05.2007
Habilitation Technician
RHA Health Services LLC
03.2003 - 01.2005
Habilitation Technician
Group Homes of Forsyth County
01.1999 - 11.1999
Master of Science - Healthcare Administration
Wake Forest University
Bachelor of Science - Human Services
Post University
Associate of Science - Criminal Justice
Post University
High School Diploma -
Thomasville High School
Similar Profiles
Tyrone PhiferTyrone Phifer
Vocational Supervisor at RHA Health Services LLCVocational Supervisor at RHA Health Services LLC
Kate DavisKate Davis
Behavioral Health RN at RHA Health Services LLCBehavioral Health RN at RHA Health Services LLC
E'Daysha SalterE'Daysha Salter
Direct Support Professional at RHA Health Services LLCDirect Support Professional at RHA Health Services LLC