Gerica Green-McQuarter
Jackson,MS
Summary
Achieved high levels of patient satisfaction through effective assistance in dental procedures. Enhanced operational efficiency by mastering chairside support and radiography techniques. Improved front office processes, contributing to a seamless patient experience. Cultivated strong relationships with coworkers and patients, resulting in a positive workplace atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant 1
UMMC Hospital
Mississippi
11.2023 - Current
- Assisted in chairside procedures, ensuring patient comfort and readiness for treatment.
- Maintained sterilization protocols for instruments and equipme
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations
Dental Assistant
Mississippi Dental Center
Jackson, MS
05.2022 - 10.2023
- Cleaned and sanitized dental tools and equipment, straightened treatments
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns
- Sterilized rooms and prepped equipment and instruments for 25 procedures daily.
Customer Service Representative
Conduent Call Center
Remote
01.2020 - 03.2022
- .Managed high-volume caused with 95-98% qualities scores.
- Assisted customers with product selections, enhancing overall satisfaction and loyalty.
- Resolved complaints by analyzing issues and providing effective solutions promptly.
- Documented customer interactions accurately in CRM system for future reference.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Support Associate
Apple
Remote
05.2017 - 11.2019
- Delivered premium technical support with high CSAT ratings
- Assisted in training new associates on product knowledge and customer engagement techniques.
- Troubleshoot Device , account & software issues
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Responded to customer requests for products, services, and company information.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
Education
Associate of Science - Dental Hygiene
Mississippi College
Clinton, MSDental Assisting Diploma - Dental Assisting
Delta Technical College
Ridgeland, MS11.2024
High School Diploma - undefined
Murrah High School
Jackson, MS05.2017
Skills
- Achieved high-quality dental impressions that improved patient satisfaction Enhanced team performance through effective leadership and collaboration Resolved complex patient issues using critical thinking skills Delivered clear communication to ensure understanding among patients and staff Improved patient engagement through active listening techniques Cultivated strong interpersonal relationships to foster a positive environment Maintained rigorous equipment sterilization standards to promote safety Maximized digital x-ray proficiency to enhance diagnostic capabilities Elevated dental radiography practices to support comprehensive patient care
Certification
- CPR
- Radiology Permit Holder
- Serve Safe Certified
Accomplishments
Expanded Function Dental Assistant
Affiliations
Nation Honor Society
Timeline
Dental Assistant 1
UMMC Hospital
11.2023 - Current
Dental Assistant
Mississippi Dental Center
05.2022 - 10.2023
Customer Service Representative
Conduent Call Center
01.2020 - 03.2022
Customer Support Associate
Apple
05.2017 - 11.2019
Dental Assisting Diploma - Dental Assisting
Delta Technical College
High School Diploma - undefined
Murrah High School
Associate of Science - Dental Hygiene
Mississippi College