Gerigail Shuman
Summary
- 590 clinical hours as a student nurse
- 3 years in management
- 6 years in restaurant serving
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor, Barista
EVO Craft Bakery
09.2021 - 01.2022
- Crafted specialty beverages
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Bartender Shift Manager
East Bay Meeting House
08.2021 - 09.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served food and beverages promptly with focused attention to customer needs.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant General Manager
JEM Restaurant Group
09.2020 - 02.2021
- Oversaw store operations and employees
- Handled cash accurately and prepared deposits.
- Motivated and trained employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Server
843 Korean BBQ & Sushi
03.2019 - 03.2020
- Performed barback duties
- Presented and cooked food for customers in a time-efficient manner while keeping them entertained and delighted
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Banquet Server
Embassy Suites by Hilton
03.2018 - 04.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Adhered to all health and safety regulations while serving food and beverages.
- Handled food and beverage orders for up 1200 guests, delivering prompt and friendly service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Office Assistant/Receptionist
Trident Technical College
03.2018 - 04.2018
- Assisted people walking in the facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Transcribed phone messages and relayed to appropriate personnel.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Porter/Valet
TOM BUSH BMW
10.2017 - 01.2018
- Completed test drives to confirm completion of services
- Shuttled customers to and from desired locations
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Parked and retrieved automobiles, successfully driving automatic vehicles.
- Answered general questions about facilities and directions.
Kitchen Prep Cook
Clarks Fish Camp Seafood Restaurant
01.2017 - 08.2017
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Identified inefficiencies leading to improved productivity.
- Addressed and resolved customer complaints to increase trust and satisfaction.
Education
Nursing
ECPI University
Charleston, SC11.2023
Mandarin High School
Jacksonville, FLSkills
- Compassionate and Caring
- Crisis Prevention Intervention
- Privacy and Confidentiality
- Time Management
- Patient Assessments
- Patient care: vital signs, medication administration, intravenous catheterizations, catheter care, feeding, supporting daily living needs
- EHR Systems
- Operational Procedures and Project Management
- Inventory Control
- Budgeting
- Food Safety
- Management
- Recruiting, Interviewing, and Development
- Bartending
- Cooking
- Coffee Machinery
Certification
- Basic Life Support [February 2022 - February 2024]
Timeline
Shift Supervisor, Barista
EVO Craft Bakery
09.2021 - 01.2022
Bartender Shift Manager
East Bay Meeting House
08.2021 - 09.2021
Assistant General Manager
JEM Restaurant Group
09.2020 - 02.2021
Server
843 Korean BBQ & Sushi
03.2019 - 03.2020
Banquet Server
Embassy Suites by Hilton
03.2018 - 04.2019
Office Assistant/Receptionist
Trident Technical College
03.2018 - 04.2018
Porter/Valet
TOM BUSH BMW
10.2017 - 01.2018
Kitchen Prep Cook
Clarks Fish Camp Seafood Restaurant
01.2017 - 08.2017
Nursing
ECPI University
Mandarin High School
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