Gerika Gamble
Summary
Results-driven professional specializing in claims analysis and process optimization. Demonstrated success in implementing change management initiatives that enhance team performance. Achievements include significant operational improvements through effective coaching and strategic planning.
Overview
13
13
years of professional experience
Work History
Claims Supervisor
Progressive Insurance
08.2021 - Current
- Reviewed claims for compliance with standards, ensuring timely and accurate resolutions.
- Managed daily processes, providing performance coaching and training to enhance claims representatives' skills.
- Identified performance trends and directed remediation efforts to enhance team member performance.
- Developed solutions to address complex needs and concerns within the claims process.
- Streamlined operational processes, resulting in improved efficiency and effectiveness in claims handling.
- Implemented claims initiatives through effective change management channels.
- Maintained accountability for ongoing development and training within the claims department.
- Led organizational initiatives focused on enhancing the work environment.
HR Administrative Assistant
H-E-B Grocery
06.2018 - 08.2021
- Processed payroll and maintained payroll records, ensuring compliance and timely payments.
- Maintained human resources records by recording hiring, transfers, terminations, changes in job classifications, and merit increase dates.
- Coordinated and scheduled interviews with managers and senior leaders to streamline hiring processes.
- Prepares and schedules complicated meetings for interviews, hiring managers, employees, and senior leaders.
- Trained and developed new and existing employees while tracking their training progress to enhance overall team capabilities.
- Cultivated professional relationships with team members and stakeholders to enhance collaboration.
- Experienced in HRIS software’s: Taleo, Oracle, and Peoplesoft
Assistant Store Manager
H-E-B Grocery
06.2013 - 06.2018
- Managed daily store operations to enhance customer service, optimize inventory management, and coordinate staff scheduling.
- Oversaw cash handling procedures, reconciling discrepancies to ensure accuracy of financial records.
- Ensured compliance with safety standards and company policies, promoting a safe and operationally sound environment.
- Utilized issue resolution and communication skills to build lasting client relationships.
Education
Master of Arts - Human Resource Management
University of Houston - Clear Lake
Houston05-2023
Bachelor of Arts - Mass Communication And Public Relations
Sam Houston State University
Huntsville, TX05-2020
Associate of Arts - Arts
Lone Star College
Kingwood12-2017
Skills
- Claims analysis and processing
- Compliance management
- Operational efficiency
- Customer relationship management
- HRIS management
- Change management
- Performance coaching and training
- Employee training
- Problem solving
- Issue resolution
- Effective communication
Timeline
Claims Supervisor
Progressive Insurance
08.2021 - Current
HR Administrative Assistant
H-E-B Grocery
06.2018 - 08.2021
Assistant Store Manager
H-E-B Grocery
06.2013 - 06.2018
Master of Arts - Human Resource Management
University of Houston - Clear Lake
Bachelor of Arts - Mass Communication And Public Relations
Sam Houston State University
Associate of Arts - Arts
Lone Star College