Gerissette Garcia
New York,NY
Summary
I am a person adaptable to changes, with very good ability to work in a team and excellent interpersonal relationships. I seek to belong to a competitive company that gives me opportunities for growth and allows me to apply the knowledge acquired for its proper functioning.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Viva Dominicana Telecommunications
Dominican Republic
08.2018 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers on special pricing opportunities and company offerings.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Administrative Assistant
Jose paiwonsky
Republica Dominicana , STO DGO
05.2016 - 04.2017
- Teller
- Record Custumer payments.
- Accounts receivable.
- Customer service
Customer Service Representative,
Lisso Laboratories
Republica Dominicana , STO DGO
02.2012 - 05.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Business Administration
UAPA University
Dominican Republic 09.2025
English As A Second Language (ESL)
C
01.2023
Graduate - Customer Service
ITLAS
Dominican Republic 10.2018
Graduate - Microsoft Office
ITLAS
Doiminican Republic06.2017
Skills
- Easy learning
- Call Center Operations
- Microsoft Excel
- Customer relations
- Problem-solving abilities
- Quality control
- Adaptive team player
- Active Listening
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Viva Dominicana Telecommunications
08.2018 - 03.2022
Administrative Assistant
Jose paiwonsky
05.2016 - 04.2017
Customer Service Representative,
Lisso Laboratories
02.2012 - 05.2016
Business Administration
UAPA University
English As A Second Language (ESL)
C
Graduate - Customer Service
ITLAS
Graduate - Microsoft Office
ITLAS