Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gerissette Garcia

New York,NY

Summary

I am a person adaptable to changes, with very good ability to work in a team and excellent interpersonal relationships. I seek to belong to a competitive company that gives me opportunities for growth and allows me to apply the knowledge acquired for its proper functioning.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Viva Dominicana Telecommunications
08.2018 - 03.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on special pricing opportunities and company offerings.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Administrative Assistant

Jose paiwonsky
05.2016 - 04.2017
  • Teller
  • Record Custumer payments.
  • Accounts receivable.
  • Customer service

Customer Service Representative,

Lisso Laboratories
02.2012 - 05.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Business Administration

UAPA University
Dominican Republic
09.2025

English As A Second Language (ESL)

C
01.2023

Graduate - Customer Service

ITLAS
Dominican Republic
10.2018

Graduate - Microsoft Office

ITLAS
Doiminican Republic
06.2017

Skills

  • Easy learning
  • Call Center Operations
  • Microsoft Excel
  • Customer relations
  • Problem-solving abilities
  • Quality control
  • Adaptive team player
  • Active Listening
  • Computer Proficiency

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Viva Dominicana Telecommunications
08.2018 - 03.2022

Administrative Assistant

Jose paiwonsky
05.2016 - 04.2017

Customer Service Representative,

Lisso Laboratories
02.2012 - 05.2016

Business Administration

UAPA University

English As A Second Language (ESL)

C

Graduate - Customer Service

ITLAS

Graduate - Microsoft Office

ITLAS
Gerissette Garcia